ABOUT OUR COMPANY

Walker Hotel Greenwich Village features 113 guestrooms, including four penthouse suites. Inspired by legendary 1920s French Deco artisan Emile-Jacques Ruhlmann, the guestrooms feature shades of crimson, blue, and gold and European-designed bathrooms with textured black and white subway tiles. Guests are greeted by a marble staircase that leads down to the hotel’s sunken lobby, which features a fireplace, Art Deco-inspired furnishings, a library stocked with an eclectic offering of books and a rotating display of curated artwork. Tucked towards the back is Society Cafe and Bar, which brings a refreshing look at American cuisine. Here guests enjoy a market-to-table fare with ingredients from the Union Square Greenmarket. Village, yet, inspired by today's vibrant thriving culture - Walker Hotel Greenwich Village encourages guests to explore the city of today and tomorrow.

ABOUT THE ROLE

The Director of Housekeeping manages the daily housekeeping operations in the hotel. You will be responsible for ensuring that the housekeeping department operates in an efficient manner that provides all guests with quality service and a clean and safe environment throughout their stay. This includes managing staff, ensuring cleanliness and maintenance of guest rooms and public areas, and implementing policies and procedures. In this role, you will also manage department staff and expenses, and maximize service levels.

Essential Duties:

• Ability to engage and supervise a team on a day-to-day basis, with a strong ability to mentor, to drive employee engagement and team performance
  • Ability to delegate tasks to a team and communicate effectively and respectfully.
• Strong ability to establish relationships and foster efficient, positive and proactive communication with vendors, colleagues, hotel General Managers, Assistant General Managers and Department Supervisors.
• Ability to work extended and/or irregular hours to include nights, weekends, and holidays.
• Role may require the ability to stand for long periods of time, walk, push, or pull a cart, sit, stock shelves, climb stairs or a ladder, bend, reach above your head or below your knees, kneel, carry a laptop (including while commuting), use a computer for a significant amount of time each day, and to occasionally lift up to 25 lbs. without assistance.

Specific requirements of the role:

• Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
• Lead, direct and administer all housekeeping operations to include of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition.
• Recruit, interview, and train team members.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members, and ensuring proper labeling of hazardous supplies.
• Anticipate guest needs; act as problem solver in instances of guest dissatisfaction; address all guest complaints or requests in a timely manner.
• Approve and process vendor invoices and perform other accounting-related functions as may be necessary.
• Perform other duties as assigned.

• A minimum of 3 years of experience in a supervisory role.
• 5 – 7 years of relevant work experience.
• Flexible hours including holidays and weekends.
• Proficient in Microsoft Excel and Word.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.