• Reviews orders for correct part's number and description to ensure that the correct product and/or part is picked. Identifies order discrepancies and corrects discrepancies in a timely manner.
• Verify and process customer orders to ship UPS, LTL for timely delivery.
• Maintains an inventory of cartons, tapes, crates, clamps, foam, and other packing material.
• Provides excellent customer service via telephone and in-person. Responds to phone calls/emails requesting parts information in a timely manner.
• Reviews and troubleshoots customer problems and initiates standard corrective action procedures.
• Notifies management when inventory of specific items is low or when orders will deplete available inventory. Ensures that an adequate stock of parts is available to meet customer needs.
• Maintain warehouse and stock area neat, organized, and clean.

• High school diploma or GED and three years of shipping and receiving experience is required.

• Ability to operate materials handling equipment including forklifts, pallet handler and hand trucks. Prior customer service experience is strongly desired.

• Knowledge of UPS, FedEx, and similar companies shipping
• Good computer and organizational skills
• Team player, willingness to help others as well as accepting help from others.
• Ability to carry out repetitive tasks quickly and methodically.
• Ability to follow safety policies and procedures.
• Ability to read and understand written work instructions.
• Friendly, outgoing personality, and great communication skills

PHYSCIAL REQUIREMENTS

• Typically work is in a warehouse/office environment where the noise level is low to moderate
• Requires standing and/or sitting for prolonged periods of time
• Ability to lift boxes/materials weighing up to 51 lbs.
• Requires telephone work and/or computer work, as well as interactions with other employees and customers
• Ability to read, write, listen, and communicate effectively