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Payroll and HCM Software Support
RABco Maple Grove, MN
$63k-79k (estimate)
Full Time 1 Month Ago
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RABco is Hiring a Payroll and HCM Software Support Near Maple Grove, MN

Do you believe in getting better every day?
Do you enjoy looking for better ways to perform everyday tasks?
Do you want to help others manage their employee’s while providing best practices learned along the way?
If so, then I think we should meet.
RABco Payroll Services, Inc. is a forward-thinking Human Capital Management firm based in Pasadena, California with 20 years of experience partnering with businesses to streamline their HCM solutions and processes. Our mission is to team with our clients and continuously provide a better way to empower their employees and streamline processes to accurately and efficiently manage and pay their employees. We constantly challenge the status quo and “the way things have always been done” to provide exemplary service to our clients.
We encourage collaboration, teamwork, and ownership and strive to provide a fun, diverse, and inclusive firm culture. The most successful people in our organization possess a positive can-do attitude and consistently challenge and own our technologies and processes. If you love working in a team-atmosphere and interacting with software, this is the job for you!
A successful candidate must have at a minimum two years Kronos Workforce Ready or 5 years HCM software experience. The ability to learn and adapt to software changes is a must. Responsibilities include but are not limited to: software training, answering questions and troubleshooting, taking phone calls and meticulous notes, updating payroll and project management systems, and research. The software support position works closely with implementation, tax, and operations within our organization and must possess excellent verbal and communication skills. This position will also require proficiency in understanding and interacting with multiple software systems.
Essential Functions
  • Support client in all areas of the software, post-implementation

  • Provide clients on demand or scheduled video conferences to assist with software issues or quick learning as needed

  • Manage support tickets to ensure timely response and resolution. Delegate or seek escalation as needed

  • Troubleshoot software issues and report bugs

  • Process client change orders

  • Assist in creating Knowledgebase articles

Job Qualifications
  • Experience and interest interacting with software
  • Ability to perform several tasks concurrently with ease and professionalism
  • Work effectively as a team
  • Excellent organizational, written, and verbal communication skills
  • Strong problem-solving skills and meticulous attention to detail
  • Able to work from 8:00am - 5:00pm Pacific Time
Education and Experience
  • 5 years of payroll experience at HCM firm
  • Experience with Execupay or Kronos Workforce Ready or Kronos Workforce Central a plus

5 years experience at HCM firm or 2 years experience with Kronos Workforce Ready software

Job Summary

JOB TYPE

Full Time

SALARY

$63k-79k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

06/08/2024

WEBSITE

rabco.com

HEADQUARTERS

Phoenix, AZ

SIZE

50 - 100

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