Interactive Discovery - Administrative Assistant/Outreach Coordinator Assistant for Established Mental Health Private Group Practice in Park Slope, Brooklyn.

Interactive Discovery (ID) is an established private group practice located across the beautiful Prospect Park, in Park Slope Brooklyn. Our group consists of psychologists, mental health counselors, clinical social workers, creative arts therapists, and a nutritionist. ID provides a traditional as well as a holistic approach to mental health. We also collaborate with other practitioners and partners outside of the practice, in order to provide comprehensive mental health support.

We are looking for an Administrative Assistant/Outreach Coordinator Assistant to join our growing team. This individual will provide operational support across a wide variety of tasks and initiatives, as well as maintain and build new professional relationships with our partners. You will gain greater insight into the mental health field while working in a supportive and nurturing environment.

We are looking for an intelligent, responsible, and resourceful individual with exceptional verbal and written communication skills, as well as strong attention to detail and excellent organizational skills. You will perform various tasks on a daily basis, which will require the ability to balance and prioritize such tasks. The candidate should have experience working with GSuite applications, particularly Google Sheets, Google Drive, and Google Calendar. Ultimately, you should be able to ensure our practice’s smooth operation by carefully and accurately completing administrative tasks in a timely manner.

The ability to communicate effectively and efficiently with fellow staff and clinicians is a must. We are looking for someone with a warm and courteous demeanor who can interact well with clients, staff, and professionals outside the practice. Being able to handle difficult situations and conversations with empathy and sensitivity is crucial, and we expect the candidate to handle sensitive information confidentially.

The Outreach Coordinator Assistant portion of the job will provide support to the Outreach Coordinator. This will include reaching out to our collaborators as well as building and establishing new professional relationships in order to promote our clinical services, workshops, groups and community initiatives, and retreats. You will attend network events, serve as a contact person for referral sources, collect data on referral sources, and conduct a needs assessment for the community. In addition, you will assist the Outreach Coordinator with the practice team-building activities and events.

Responsibilities for this role include but are not limited to:

• Written and verbal communication with clients, clinicians, and staff.
• Act as the primary communication liaison, managing calls, emails, and patient correspondence, directing inquiries to the right contacts within the therapy practice for prompt and efficient handling.
• Managing schedules in Google Calendar.
• Scheduling and confirming intake appointments.
• Coordinating clinicians’ schedules and room availability, and updating openings.
• Assisting the Clinical Director and clinicians with administrative needs.
• Managing patient databases and other Google Sheets files.
• Compiling and maintaining patient files.
• Collecting electronic payments from patients.
• Verifying insurance coverage and explaining benefit details to patients.
• Greeting patients at the office.
• Maintain the cleanliness and organization of the office space to create a welcoming environment for clients and staff. Adhere to office policies and procedures by reliably opening and closing the office premises.
• Asking patients to fill out intake paperwork.
• Conducting outreach initiatives.
• Facilitate client access to external services by providing referrals and diligently updating and expanding the referral database for external resources.
• Building, establishing, and maintaining professional relationships to promote practice services.

Qualified individuals must have the following:

• Proven work experience in an administrative/office manager role or a similar role.
• Excellent verbal and written communication skills
• Hands-on experience with MS Office and GSuite
• Demonstrate a proactive attitude, consistently initiating tasks and addressing issues before they arise.
• Adhere to deadlines with precision, ensuring timely follow-up and completion of all tasks and responsibilities.
• Excellent organizational skills
• Strong attention to detail
• Open and willing to learn
• Flexibility to provide additional coverage as needed
• Familiarity with mental health terminology and practices (Preferred)
• Bachelor's degree

Salary Range: 21-25/hr

Perks & Benefits:

• Competitive compensation package offered
• Flexible PTO (Paid Time Off) & Sick Leave provided
• Medical and dental benefits available
• Wellness benefits including retreats and team bonding events

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• administrative office: 1 year (Required)

Work Location: Hybrid remote in Brooklyn, NY 11215