Description

Operational Responsibilities

• Stage deliveries for each route that goes out throughout the day. 
• Scan and tote medication in correct bins based off facility and route. 
• Overlook each delivery route and ensure they are being coordinated in the most efficient manner. 
• Track all Zyno Infusion pumps that come in and out of the pharmacy. 
• Perform routine maintenance on Zyno pumps.
• Ship Zyno pumps off to distributor for preventative maintenance. 
• Ensure that proper tubing is distributed with each Infusion delivery to a SNF. 
• Manage driver schedules and timecards. 
• Work alongside assistant manager and ensure all facility needs are being met. 
• Accompany drivers in route to identify and remedy potential obstacles.
• Educate drivers on processes, policies, and changes. 
• Assist in delivery of STAT orders. 
• Fill in for drivers in emergency situations.

Regulatory/Compliance

• Remain and actively pursue current and changing requirements in Long Term Care pharmacy regulations and practice, while ensuring compliance with company policies and procedures. 
• Collaborate with Pharmacy Assistant Manager to update processes to ensure positive facility relations. 
• Ensuring best practice protocols are being used when delivering medications. 

Leadership

• Manage the daily operations of the Long Term Care Delivery Program
• Train and coach all new delivery drivers on expectations and responsibilities.
• Conduct performance evaluations with all direct reports
• Manage and approve employee timecards 

Customer Service

• Provide problem resolution to customers with an attitude of service, and helpfulness. 
• Consult with Pharmacy Manager on all external customer service issues and resolutions. 
• Ensure that all team members provide exceptional customer service to every facility they service. 

Requirements

Experience

• Excellent verbal and written communication skills.
• Proficiency in computer literacy including Microsoft Office applications.
• Exceptional multitasking and organizational skills
• Management/Supervisory Experience Preferred
• Logistics and delivery driving experience Preferred
• Experience with routing and tracking systems Preferred
• Knowledge of UPS, USPS and Courier Services Preferred

Education

• High School Diploma or Equivalent