About Us

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.

Our global headquarters are in Darmstadt, Germany with offices and lab spaces. We closely cooperate with our partnering business ROAL Oy in Finland (located north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

The Role

As Customer Service and Logistics Specialist you are responsible for professionally executing Customer Service processes through strong customer relationships and efficient sales order management. Works directly with third party logistics providers, including warehouse and transportation providers, to prepare and dispatch orders. This is a key role for our growing North American sales and distribution operation, and an extension of the sales and supply chain functions.

Your main responsibilities include:

• Customer focus with a high sense of urgency and commitment to ensuring a high level of customer satisfaction. Responsible for On Time and in Full (OTIF) service metrics
• Clear and positive communication style, even during difficult situations
• Performs root cause investigations and determines preventive actions for shipping issues
• Chooses appropriate transportation methods from pre-qualified vendors to achieve service and cost targets. Maintains strong working relationships with vendors and escalates as necessary
• Uses ERP system (SAP) to execute sales order processes. Needs a good understanding of system functionality, including how data fields impact reporting, and trouble shooting
• Responsible for facilitation and data interpretation for twice monthly presentations on sales compared to forecast. Determines root causes at the order level for missing on-time and in full target
• Responds to customer product inquiries by researching internal database and getting input from Quality team

About You

• You have a bachelor or masters degree or 5 years prior experience in a similiar position
• You have experience in ERP Systems
• You’re used to work with MS Office and have intermediate to good MS Office Skills
• Fluent written and spoken English with business like output
• You are able to focus on repetitive tasks while understanding the why and have a strong attention to detail
• A inside sale experience is a plus

Why Us

• An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology
• An international working environment with the chance to further develop yourself personally and professionally
• A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry
• A progressive, team-oriented management which supports you through open communication and accessibility
• A modern, creative and innovative company that achieves success through its people
• Competitive compensation and benefits package
• You will find a collaborative and open-minded culture, flat hierarchies and a ‘people first’ attitude
• Future career opportunities through our ABF network
• The possibility to mobile working

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.