Description

JOB SUMMARY

Maintain and enhance automation efforts in the Sales and Catering database, in order to increase daily productivity for sales, catering and convention services personnel.

ESSENTIAL FUNCTIONS

• Manage and administrate the Sales database and group sales backlog to ensure data integrity for accurate reporting, including maintenance of security of confidential material stored in the database.
• Manage all hotel interfaces relating to the Sales and Catering Systems.
• Maintain property storage, archival and retrieval of backup material.
• Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written. 
• Most tasks are performed independently or in a team environment with the employee acting as a team leader. 
• Must possess basic computer skills.
• Knowledge of hotels and competitive markets.
• Ensure that guest satisfaction is consistently obtained and maintained.
• Ability to make decisions with only general policies and procedures available for guidance.

AVAILABILITY

This company operates seven days a week, 24 hours a day. Generally, the position works Monday through Friday with hours varied based on business demand. At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.