The Solutions Architects serve as the go-to technical Data Delivery resource across the organization, supporting Lightcast Data Delivery customers in post-sale integration into software applications and platforms. The ideal candidate has a strong customer service or client- facing background with a solid technical skillset to be successful within the scope of this Internship.
Major Responsibilities:

• Maintain a working knowledge of Lightcast's various Data Delivery Products and services.
• Provide support and insights on product usage to Data Delivery clients.
• Provide renewal support and product experience to client services teams.
• Communicate product changes, updates, and enhancements to clients.
• Resolve any and all customer issues related to Data Delivery Products, including API, Snowflake, and SFTP deliveries.
• Work with the product team to gather customer feedback to drive Data Delivery Product development.

Skills/Abilities:

• Strong written and verbal communication skills.
• Ability to explain complex details in everyday terms, particularly with a client audience.
• Ability to listen for and solve problems.
• Understanding of API fundamentals, and JSON structure.
• Familiarity with Structured Query Language (SQL).
• Familiarity with a scripting language such as Python (preferred) or JavaScript.
• Ability to learn and speak to API principles (e.g. authentication, authorization, rate limiting)

Education and Experience:

• Experience delivering customer support, demonstrating effective communication skills and problem-solving abilities.
• Experience in making API requests and consuming API responses programmatically.
• Experience in developing SQL queries.
• Educational background may include study in Management of Information Systems and Services, Business Operations Support and Assistant Services, Computer Science, or Information Technology

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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