Position: Full Time / Regular / Non-Exempt

Supervisor: Director, THP

SUMMARY: The Transitional Housing Program (THP) Case / Community Manager (CCM). The CCM is responsible for providing a full range of case management services to eligible Veterans, as well as facilitation of the day-to-day program services and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management:

• Facilitates and coordinates Veteran’s access to and appropriate use of OSDTN, VA, and/or community resources and services (public/private) to successfully address personal issues/barriers, stabilize personal finances, and secure permanent housing.
• Assists in the process of securing and maintaining needed eligibility documentation and/or applications for relevant housing/financial activities.
• Participates with team to identify, develop, and implement best practices for services.
• Maintains needed documentation via ClientTrack (client management software) of services rendered to include contacts, units, progress notes, assessments, care plans and outcomes.
• Maintains work consistent with Department/Team Quality Assurance Standards.

Community Management:

• Facilitates with Deputy Director to manage day-to-day operations.
• Facilitates evening program schedule.
• Facilitates completion of the Daily THP log.
• Facilitates admissions with Director/Deputy Director.
• Facilitates and coordinates daily agency provided transportation.

General Duties:

• Assists with case management coverage for Veterans during vacancies and/or PTO.
• Adheres to Agency and Department policies and procedures.
• Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
• Performs other duties as designated by supervisor or agency.

QUALIFICATIONS:

Bachelor’s degree in human services and/or commensurate one or more years of experience in direct delivery of social services. Knowledge of veteran issues regarding substance abuse or behavioral health issues and/or experience with transitional housing programs desired. Possesses valid, current Driver’s License

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

• Veteran preferred.
• Excellent organizational, multi-tasking and time management skills.
• Broad capacity for creative problem solving.
• Compassionate, energetic and team focused.
• Comfortable in individual, group and public speaking environments.

BENEFITS:

Fun, mission driven culture; excellent PTO policy; 401K and subsidized health care, dental and vision plan.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990. If you require support or adjustments during the job application or interview process, please contact us via email at jobs@osdtn.org or call 615-248-1981 and ask for HR. OSDTN is committed to complying with federal and state laws regarding individual needs, ensuring reasonable accommodations for applicants and candidates who may require assistance.

Job Type: Full-time

Pay: $45,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person