Job PurposeThe Dealer Implementation Specialist will gather, analyze, and complete all New Dealer Setups, Program Adds/Changes, Rate and Passthrough changes and internal requests while ensuring we meet our SLAs while complying with all state rules and regulations.

• Configures all New Dealers, implements program Ads/Changes and completes Rate and Passthrough requests.
• Analyzes our internal records to understand an agent/dealer’s history with us to build out an accurate pricing/product profile
• Partners closely with the Compliance/Pricing/Sales team to ensure all requests are completed accurately and within company guidelines
• Prioritizes effectively according to changing circumstances and manages multiple projects while maintaining strict attention to detail
• Provides troubleshooting assistance for Agents, Dealers, and internal departments.
• Educates Dealers, Agents, and internal customers on policy and product questions.
• Builds strong client/sales relationships to maintain and enhance new business and serves as the main point of contact.
• Maintains current and new product knowledge to ensure we provide the most updated information.
• Uses SQL to pull data, including rates, to make updates and rate changes

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
• Client-focused and solutions-oriented, Good problem-solving and analytical skills
• Ability to comprehend and analyze client situations and apply the right solution
• Ability to collaborate and work effectively in a team
• Self-learner interested in both the how and the why
• Ability to follow documented processes as well as make recommendations for improvement
• Proficient with Excel
• 5 years’ experience in sales customer service or account management