Janitorial Franchise Business Consultant

For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings.

JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team.

This position is based in our Burr Ridge, IL office.

POSITION SCOPE : In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners.

Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly.

Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks.

This individual will be responsible for a territory within the Greater Chicagoland / Northwest Indiana area.

WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT :

• Develop a beneficial business relationship with all Franchisees in assigned area.
• Audit accounts against our brand standards on a regular schedule.
• Quickly identify performance evaluation success or issues through proactive’ site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
• Identify additional special service opportunities to assist in increasing franchisee revenue.
• Facilitate communication between the Certified Business Owners and their customers, when needed.
• Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
• Provide on-call support, as necessary.
• Schedule meetings with Franchisee to conduct business planning sessions.
• Complete and maintain accurate documentation of franchisee and client records.
• Support franchisees with onboarding and offboarding customers.
• Recommend solutions to retain franchise owners’ customers.
• Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
• Technical training skills and experience with floor work.

Ex : strip and wax, carpet extraction, buffing etc.

Timely completion and documentation of administrative tasks.

YOU’LL BE A GREAT FIT IF YOU HAVE :

• MINIMUM of 4 years in janitorial operations and customer service experience.
• Ability to multi-task and keep composure in a fast-paced work environment.
• Effective time management skills.
• Consistent follow-through on commitments.
• Ability to handle difficult situations and conversations.
• Excellent written and verbal (English) communication skills.

Bi-lingual speaking and writing capabilities (Spanish) is a plus.

• Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
• Professional appearance, demeanor, and communication skills.
• Ability to work with sensitive information in a confidential environment.
• Experience cleaning schools, dealerships or medical facilities is a plus.

PHYSICAL AND MENTAL REQUIREMENTS :

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment.
• Ability to take legible, handwritten notes, where necessary.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to sit for prolonged periods.
• Flexible work schedule.
• Valid driver’s license.

TO THE BEST QUALIFIED CANDIDATES, WE OFFER :

Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses.

On target first year compensation of $50,000-$58,000.

• Company vehicle, gas card
• Retirement Plan, Employer paid Healthcare Reimbursement Account
• Company provided computer, tablet and cell phone
• Paid vacation plus paid holidays

Last updated : 2024-05-05