Job Overview:

• We are seeking a dynamic individual to join our team as an Westbound Lounge Associate. The ideal candidate must have a passion for serving as a point of contact for Westbound partners and other departments regarding Hawaii-tour products.
• The associates are also expected to maximize revenue and assist managers and other member of leadership team for creating new tour products and implementing promotion.
• This role requires the associates to respond to communications from Global Inbound partners concerning reservations through our operation system, as well as respond to inquiries from the guests and our business partners.
• See the Official Website of LeaLea Tours https://lealeatours.com/

Work Hours:

• 8am to 5pm including 1-hour lunch break

Status:

• Full Time (40 hours per week) : Work hours of 8 hours a day is required. Part-time position is also available for 8 hours a day with 2-4 days a week.
• The first 90 days will be a probation period.

Wages:

• Starting pay: $16/h

Work Location:

• Royal Hawaiian Center (2201 Kalakaua Ave. Honolulu HI 06815)

Duties include:

• Responding to tour related and Trolley tickets inquires via face-to-face, phone and emails.
• Introducing and selling tours and activities of LeaLea Tours.
• Booking hotels, transportation, activities and vendors for travel products/events.
• Creating detailed, creative proposals and contracts to clienteles.
• Welcoming the guests at Trolley stops to make sure the customers get on the right vehicle when it's necessary.
• Greeting customers both at the hotels and airport in case of group travel.
• Utilizing Social Media and blog to spread the world out of our products.
• Creating and maintaining detailed records and reports of activities and expenses
• Familiarizing yourself with Hawaii's tourism and local attractions as well as hotels on Oahu and other islands.
• Conducting various customer service duties relating to people in a friendly and professional manner.

Qualifications/Requirements:

• More than 1 year of customer service experience required.
• Tourism background preferred.
• A high school diploma required.
• Business-level computer literacy (MS-Word, MS-Excel, Google Suites, etc.) required.
• Ability to perform simple math functions, such as addition, subtraction, multiplication, etc.
• Flexibility with various shift schedule, including Saturdays, Sundays and Holidays.
• Ability to adapt changing schedules, occasionally switching shifts with colleagues.
• Proper business-attire for office, meeting the Company’s standards for appearance and grooming. *No uniform assigned.
• Ability to commute to Royal Hawaiian Center in Waikiki by public or your own transportation.

Physical Requirements:

• Considerate amount of waling and standing required for the arrival/departure of Trolley duties and the counter assignments.
• Must be able to lift up to 25 pounds at times.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to commute/relocate:

• Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Japanese (Preferred)

Work Location: In person