Job Details

Description

Looking for a new opportunity to work in a service department. Well here it is. IHK is looking to grow to be the best Kubota dealer in Washington so we are looking to add on to are service team. The Service Writer will efficiently coordinate, schedule, and manage Service Technician’s time, while maintaining the work order process. This role will also communicate with the customer in regards to quotes, job status, and scheduling. This role will coordinate activities with other departments to best serve the needs of the customer and employees.

Specific Duties Include:

• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
• Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
• Follow and understand all of our manufacturer partner’s guidelines, processes and expectations.
• Proactively seek customer feedback, anticipate problems and respond promptly.
• Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.
• Assist and support all aspects of the service department.
• Maintain technical and product knowledge on all equipment sold within the dealership.
• Handle warranty claims, including computation of charges, submission and follow-up of all warranty claims.
• Ensure that appropriate communications take place throughout the location by facilitating/participating in all meetings.
• Foster an engaged work environment within the location, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
• Ensure that the company reputation and image in the community is consistent with Issaquah Honda Kubota standards and that business relationships with all stakeholders are not compromised.
• Responsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person