H.O. Penn Machinery

HIRING IMMEDIATELY

Parts Counter Advisor

Newington, CT

Pay : $24-$32 / hour (dependent relevant experience)

Bonus : 5% bonus potential

Benefits :

Medical / dental / vision insurance

401(k) with company match

Company cellphone

Company laptop

Key Qualifications :

1-year parts counter experience or related mechanical / technical experience required

Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment

Strong interpersonal skills

Proficient in computer applications and software

Strong communication skills, both written and oral

Responsibilities

Successfully provide solutions to customers' parts needs.

Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs

Sell parts to all fax-in, email-in, call-in and walk-in customers

Advise customer of additional related parts and services available

Maintain communication with customers on open orders

Follow all established procedures to ensure accurate payment

Participate and complete training as required and / or available

Ensure customer satisfaction.

Communicate effectively to build strong, long-term, trusting relationships with customers

Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)

Represent the company in a positive, courteous, and professional manner at all times

Solicit incremental business.

Communicate information including leads to PSSRs, ISRs, Sales Reps and Service Department

Be aware of and promote all current offerings to customers

Qualifications

1-year parts counter experience or related mechanical / technical experience required

Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment

Strong interpersonal skills

Proficient in computer applications and software

Strong communication skills, both written and oral

Physical Requirements :

Standing and / or sitting for prolonged periods of time

Hand coordination (typing and writing)

Occasional forward bending and reaching

Occasional walking and climbing stairs

Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.

Last updated : 2024-05-14