Emergency Dispatcher (Bilingual) - Kings III Emergency Communications

Does a starting pay of $20.50/hr provide you the financial security you need?

Are you looking for a consistent 2nd shift schedule with a 40-hour work week?

Would you like to be trained in a field that is in consistent high demand?

Do you want to have a career where you make a difference?

If you answered yes to any of those questions, see why our Emergency Dispatchers love working for Kings III!

• “ Feeling of importance and the opportunity to help people. It’s also a fun work environment”
• “You actually have a voice and are heard. You matter as an employee and leaders genuinely listen to you. You actually feel appreciated and not treated like a number.”
• “Starting pay, set shifts, the job itself is easy to catch on to, and the performance incentives are great”
• “Management truly cares about concerns and everyone works as a team. input and opinions matter.”
• “Being appreciated for what we do. Performance Incentives, employee appreciation parties, morale team, and open communication with management.”
• “Great pay and benefits”

What you'll get:

• A safe, supportive, & family-oriented office environment
• Opportunities to learn and grow
• Starting pay rate of $20.50/ hr (bilingual)
• Proximity to 121/114 exchange
• Full time, consistent 40-hour schedule

About us:

At Kings III, we provide emergency help phones for elevators, pools, stairwells, parking areas and more. Our primary client base includes commercial and multi-family properties. At Kings III, our primary focus is providing peace of mind and servicing the customer above all else. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand that our products must work when needed most.

About the role:

As a Kings III Emergency Dispatcher, you will be handling inbound calls from our push button emergency phones. You have probably already seen one of our phones the last time you took an elevator ride! We monitor the convenient push button phones provided in the event of an emergency. You do not need dispatcher experience to apply to this job ! We provide extensive, on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment .

Responsibilities:

• Respond to testing and emergency calls
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Provide world class customer service
• Follow and abide by our core values

Candidate requirements :

• 1-year customer service experience
• Bilingual in English and Spanish
• Ability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
• High school diploma or GED
• Extraordinary customer service skills that meet quality standards for services and evaluation of customer satisfaction
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to what other people are saying, asking questions as appropriate without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurately type at least 38 wpm with an accuracy rate of 95% or better
• High attention to detail and accuracy
• Dependable, organized and detail oriented
• Positive, competitive, and a determined attitude.
• A sense of humor is a plus, we like to have fun!

Benefits include :

• Health Insurance
• Dental insurance
• Vision insurance
• 401k plan with company match
• 3 Weeks Paid Time Off
• Company paid life insurance

Please include resume to be considered for this position .

Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members, and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values, and managers in particular, as we work to lead and grow a team of good citizens – internally and externally speaking.

1. Honesty & Integrity
2. Service to the customer above all else.
3. Do what is right.
4. Good enough is not good enough; pursue excellence.
5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.