JBASIC PURPOSE:

This position uses knowledge of product portfolio and engineering principles as well as sales data to resolve challenging technical problems. This individual helps customers troubleshoot various problems, analyzes root cause of failures and works closely with engineering to provide support for testing and R&D.

MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:

· Assists engineering in product testing and troubleshooting

· Performs customer technical support (phone and email) to quickly resolve technical problems, questions and installation issues without the need to return the product

· Researches, diagnoses, troubleshoots, and resolves customer issues

· Assists manufacturing in mechanical and/or electrical assemblies

· Supports custom assemblies and proto-typing

· Works with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to engineering

· Utilizes the RMA process to bring failed product in from the field and perform root cause failure analysis upon request

· Provides feedback on failures to engineering to support product improvements and new developments

· Follows up with new customers to assist and ensures installation of product has been completed

· Provides feedback to help improve manuals and other documentation

· Strives for continuous personal development of product & application knowledge, business operations, and industry standards

· Performs ancillary duties as needed

KNOWLEDGE AND SKILL REQUIREMENTS:

• College Degree in Electronics or equivalent work experience required
• 5 years’ experience in a technical product support role preferred
• Knowledge of industrial instrumentation an asset
• Excellent Communication Skills, verbal and written
• Excellent Client Facing Skills
• Strong problem solving skills
• Extensive knowledge of Microsoft Office
• Possess strong organizational skills
• Self-motivated and able to investigate, listen and make decisions based on data presented on new topics not previously known

Job Types: Full-time, Part-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What are your current hourly requirements?
• Do you have experience in a technical support role? If so, in what field or industry?
• Have you assisted engineering with product testing and troubleshooting?
• Have you assisted customers with product installation?
• Are you looking for fulltime or parttime?
• Do you have a background in engineering? If so, what specialty?

Ability to Relocate:

• Boulder, CO 80301: Relocate before starting work (Required)

Work Location: In person