Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Operations Team, you will be tasked with managing all aspects of the operations department and assist in the performance of all functions.

Knowledge and Skills

• Thorough knowledge of the Transaction Content Manager Program for ICL and POD support
• Thorough knowledge of the Source Capture Optimization Program (SCO) for Merchant and Branch Capture support
• Thorough knowledge of all areas of operations, including but not limited to return items, statement rendering and check adjustment/collection process
• Ability to work without direct supervision, creating a positive work environment by keeping communication channels open
• Significant knowledge of industry processes, procedures and workflows
• Project Management experience for low to high level implementations of new products for UFS Customers as it relates to Item Processing, statements and notices
• Ability to deal with time bound SLAs
• Ability to relate in a professional manner to customers, co-workers, service and vendor personnel and all other individuals that may be connected throughout the course of business
• Strong communication and leadership skills with proven ability to lead a team of individuals to perform to the best of their abilities
• Ability to allocate work assignments taking into consideration individual work habits and capabilities
• Ability to organize workflow
• Basic accounting principles
• Ability to work flexible hours and be available for after-hours issues support in person or through remote access
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Essential Duties and Responsibilities

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develop, recommend and implement policies and procedures
• Set standards and goals at the team level and communicate these to the organization on a strategic level
• Provide knowledgeable customer phone support for SCO Merchant, SCO Branch Capture processing and SCO equipment support
• Assist in setting the budget and monitoring adherence to it
• Evaluate and monitor workflow volume and staffing levels to develop new methods of processing to increase efficiency in order to meet or exceed Key Performance Indicators
• Provide knowledgeable customer phone support in regard to all other areas of operational item processing
• Project Management skills for statement, notice and correspondent projects
• Assist customers and employees in solving operational challenges
• Assist and cross-train where necessary in the daily operation to ensure the work gets completed
• Responsible for providing necessary training to financial institution personnel on operational and support topics
• Evaluate and adjust work schedules to meet the workload requirements
• Performs other duties as assigned

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Education and/or Experience

• High school diploma or general education diploma (GED) required, Bachelor’s degree preferred
• Previous bank operations experience required
• Previous supervisory experience required
• Working knowledge of Operational Item Processing and Statement production required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel – 10%

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.