Job Location Country Inn VLD - Valdosta, GA Education Level High School **Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. * College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Williams Investment Company standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Greet and welcome all guests approaching the Front Desk.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.