Job Summary : The TownePlace Suites Goodyear is looking for a seasoned Front Desk Agent and / or Night Auditor who will be responsible for greeting and welcoming guests to the hotel.

Completes check-in and / or check- out of the guests stay.

Accommodates special requests, follow thru with established check-in / out procedures.

This agent will also prepare a summary of cash, check and credit card activities reflecting the hotel’s daily financial totals.

This person will post room charges and taxes to guest accounts including any additional guest transactions.

They will comply and maintain files and reset systems for next day operations / functions.

Benefits

Competitive Pay

Paid Time Off

Employee Rate Discounts for Hotel Stays

Team Work Environment

Opportunities for Growth

Responsibilities

Greet, assist and register guests upon arrival into the computer system, verifying reservation information

Respond to guest needs, special requests and complaints.

Communicate all guests needs to next shift

Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments / guest accounts

Prints up and files reservations for the next business day

Prepare daily reports as required by management

Check figures, postings and documents for accuracy

Prepare End of Day procedure

Balance the day’s charges, making any corrections as necessary

Input into the PC revenue, expenses and allowances to generate daily reports

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations

Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs

Other :

Regular attendance is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities.

Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Education Requirements :

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

Work Environment / Physical Requirements :

Inside with protection from weather but not necessarily changes in temperature.

Physical activities include standing for long periods of time.

Walking, talking, seeing, hearing, reaching, bending, grasping and holding.

Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard.

Requires working all night time hours.

Ability to lift up to 25 pounds.

Grooming :

Cleanliness and personal hygiene are not only common social standards, but are also an essential part of providing the best service to our guests.

Neatness, moderations, and good taste in your dress and manner contribute much to the impression you make.

As a Team Member, you project the hotel’s image; therefore, it is important that you are well-groomed and dressed in a businesslike manner at all times.

About Us : American Hospitality Management, Inc.

The team culture throughout AHM Corporate and each property is unlike any other.

We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-04-26