Are you looking for an organization that values your experience? Are you a skilled collections professional ready to take your career to the next level? If so, keep reading!

Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. Additionally, this position is responsible for the collection of all delinquent accounts and charged-off loans, while providing credit counseling to members. You will work closely with internal departments and external agencies to negotiate payment arrangements, develop recovery strategies, and implement solutions to mitigate risk. The ideal candidate will have a strong understanding of banking regulations, excellent negotiation skills, and a proactive approach to problem-solving.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Process garnishments, levies, bankruptcy cases, repossessions, charge-offs, and work on recoveries.
• Makes outbound telephone calls and generates correspondence to collect charge-offs of, secured, unsecured, overdrawn accounts and credit card accounts, not limited to outside collection agency accounts.
• Takes appropriate action on a case-by-case basis to collect the charged-off amount including all out-of-pocket expenses incurred to prevent or recover our loss.
• Establish effective communication channels with borrowers to discuss repayment options, address inquiries, and provide financial guidance.
• Performs skip tracing on members as needed.
• Uses judgment to offer debt restructuring and loans by analyzing members’ income, debts, and cash as an alternative to recovery of charge-off and loss.
• Prepare and review legal documents such as demand letters, settlement agreements, and repayment plans in compliance with banking regulations and legal requirements.
• Offers limited credit counseling to members and referrals to Balance as Consumer Credit Counseling.
• Prepare proof of claims on all Chapter 13 Bankruptcy Plans and coordinate with outside attorneys to ensure proper filing with the court. Conducts extensive follow
• Negotiates reaffirmation agreements with debtor’s attorneys and appears in court for hearing and/or trial if needed.
• Refers specific accounts to TFCU’s legal counsel when needed.
• Files claims and re-affirms on bankruptcy cases and maintains constant follow-up on all accounts.
• Make decisions on repossession, foreclosure, and liquidation of collateral.
• Participates in the Credit Union legal proceedings.
• Make recommendations to modify and enhance processes, and methods, and apply analytical tools as appropriate.
• Provide assistance to internal or external auditors and examiners in compliance reviews.
• Participate in projects as needed.
• Meet all sales goals as defined in the individual’s performance appraisal.

We offer Excellent Benefits such as:

• Medical, Rx, Dental, and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Accident, Cancer, and Hospital Indemnity Plan
• Prepaid Legal
• Voluntary Life Insurance
• Pet Discount Program
• Paid Time Off/ 11 Paid Holidays
• Tuition Reimbursement/Student Loan Paydown Program
• And so much more!