Access Transport Tech II (Two yrs Fulltime Contract)

Resource Qualifications

General Responsibilities

The Access Transport Tech II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

Major Tasks

• · With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• · Inserts access transport equipment into fiber ring.
• · Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• · Works with contractors/vendors to ensure equipment is installed and operating properly.
• · Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• · Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• · Ensures quality of processes, programs and customer satisfaction.
• · Complies with all safety procedures and policies.
• · Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• · Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• · Ensures appropriate iOS upgrade is applied.
• · Performs basic functional testing of equipment to eliminate out-of-box failures.
• · Packages equipment per work order in preparation for installation.
• · Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• · Assists with initial turn-up of CPE equipment.
• · Tests and verifies services in conjunction with the install team.
• · This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• · SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• · Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access
• · Performs other duties as assigned

Qualifications required on Day 1

Minimum

• · HS diploma, GED or relevant work experience
• · 2 or more year of experience preferred in related field (e.g. technical support, installation and maintenance)
• · 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
• . Requires working knowledge and experience with Granite and Mint
• · 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers
• · Demonstrated knowledge of performance testing and test equipment
• · Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• · Valid local State Driver’s License and driving record that meets standards

Preferred

• · AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations)
• Cisco certification- CCNA, CCNP

Job Types: Full-time, Contract

Pay: $65,000.00 - $68,000.00 per year

Schedule:

• 8 hour shift

License/Certification:

• Valid local State Driver’s License and driving record (Required)

Ability to Commute:

• Oklahoma City, OK 73102 (Required)

Ability to Relocate:

• Oklahoma City, OK 73102: Relocate before starting work (Required)

Work Location: In person