Description

 JOB SUMMARY:

Under the supervision of the General Manager the Counter Sales employee will be responsible for assisting customers in selecting merchandise to fit the needs of their projects, processing sales transactions, answering customer inquiries, stocking, assisting with inventories, creating, and maintaining a clean, professional store appearance. All employees are expected to be consistent in following company policies and procedures and safety guidelines; timeliness, quality, accuracy, and thoroughness of work performed; attendance, dress, leadership, teamwork, honesty, integrity, and respect for others.

ESSENTIAL FUNCTIONS:

1. Greets customers coming into the store 

2. Establishes quality customer relations

3. Generates sales and uses computer system to transact the sale

4. Accurately balances cash drawer each day

5. Properly processes paperwork including sales orders, invoices, purchase orders, returns 

6. Processes sales transactions accurately using BisTrack computer system

7. Accurately processes credits 

8. Prepares managements inventory sheets (out sheets, customer requests, no scan items)

9. Answers phone and responds to customer inquiries and/or redirects to other appropriate staff members

10. Directs special order inquiries too appropriate personnel

11. Assists in inventory

12. Provides store security 

13. Stocks the store as required

14. Provides solid lead information to Contractor Sales

15. Pulls hardware and maintains paperwork to fill orders for delivery

16. Excellent selling ability

17. Maintains up to date product knowledge

18. Operates within the WMS operational guidelines when applicable

19. Recognizes and brings mis-priced items to Buyer’s attention

20. Uses good housekeeping to maintain neat and organized store and counter appearance

21. Provides customers with simple estimates and quotes on products and services

22. Processes all yard and special orders sales transactions accurately 

23. Maintains quality relationships with vendors and current knowledge of product sources

24. Understands and works with Contractor Sales using company dispatch system

25. Provides floor sales 

26. Works with Buyer to merchandise store

27. Anticipates and matches materials to customers needs 

28. Develops and maintains excellent customer relations

29. Advanced product knowledge and sales of outside and shed products 

30. Provides leadership and supervision in Counter Coordinator’s absence

31. Possesses active listening skills

32. Coordinates cycle counts with Buyer

33. Uses advanced system knowledge to research transactions and invoice discrepancies

34. Researches and works with Buyer on product discrepancies 

35. Cleans the store as needed

36. Has a team player attitude

37. Takes responsibility for own mistakes and errors

38. Maintain a quality safety and attendance record

39. Other duties as assigned 

40. Must abide by Company Values, Culture and Rules of Engagement

Requirements

Education A high school education or equivalent is required. Must be able to read, write and speak English and have the ability to work with and understand printed forms and documents.

Experience Prior experience in retail sales or customer service is desirable, but not required.

Skills Demonstrates positive attitude 

Ability to multi-task

Exhibits good organizational skills

Physical Ability to lift objects weighing up to 40 pounds and meet the physical requirements as defined in the pre-placement physical 

Other Must be able to pass pre-placement business math test

Must be able to maintain positive, professional relationships with customers and co-workers.

Must be able to understand and follow instructions, both verbal and written

Must be a self-starter, able to work with minimal supervision to complete assigned projects.