Job description

CORE DUTIES AND RESPONSIBILITIES (For all Concierge Engagement Teams):

• Answers inbound calls in a timely and efficient manner
• Demonstrate a high level of customer service care
• Maintains a pleasant and helpful attitude
• Answers patients calls with a warm and welcoming greeting
• Engages with patient by creating an atmosphere that is pleasant and helpful throughout patient interaction
• Obtains the ability to schedule all clinical appointment types
• Knowledgeable of each CEE teams roles and responsibilities
• Stays current with company, department and clinic updates and changes
• Serves as a role model to other team members
• Provides an outstanding patient experience through active listening, critical thinking and problem solving
• Manages the moment by seeking resolution to any patient inquiry or concern without needing additional resources or escalation: “One call, problem solved”
• Closes each call with a lasting impression

ADDITIONAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Actively works digital leads through outbound call efforts
• Processes inbound faxes
• Maintains a working knowledge of: Services offered, Providers, General location information, Pricing, Insurance related matters
• Prepares patients for their upcoming appointment by setting expectations
• Accurately answers patient’s questions and overcomes objections
• Enters and verifies that patient demographic and insurance information is complete and accurate
• Completes post call data entry and patient follow up

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)
• Clinical Healthcare: 1 year (Required)

Ability to Commute:

• Mesa, AZ 85206 (Preferred)

Ability to Relocate:

• Mesa, AZ 85206: Relocate before starting work (Preferred)

Work Location: In person