Skills Required:

• Bachelor’s degree in Business Administration, IT, Computer Science, or a related field.
• Proven track record as a Business Analyst, specializing in Salesforce CRM.
• At least two years of experience with Salesforce, including Sales Cloud, Service Cloud, and Lightning Experience.
• Experience in the FinTech sector, with familiarity in platforms like nCinco, Fundingo, or TMO, is highly desirable.
• Strong analytical skills to translate business requirements into technical solutions.
• Excellent communication, teamwork, and stakeholder management abilities.
• Salesforce certifications are a plus.
• Knowledge of Agile/Scrum methodologies and proficiency with tools like Jira.
• Ability to perform effectively in a fast-paced environment, handling multiple priorities.
• Adherence to the highest ethical standards and professional conduct.
• Self-motivated with the initiative to take on responsibilities independently.
• A proactive and positive mindset when addressing challenges.
• Ability to work collaboratively with diverse teams in a dynamic setting.
A commitment to teamwork and leadership, fostering a culture of innovation.

Responsibilities:

• Collaborate with stakeholders to define and understand business requirements for Salesforce implementations and enhancements within the FinTech space.
• Analyze and document business processes to identify opportunities for improvement in the Salesforce ecosystem.
• Translate business needs into detailed functional specifications for system configuration and development.
• Work closely with Salesforce administrators and developers to design and implement solutions that meet business objectives.
• Conduct workshops and training sessions to ensure stakeholder engagement with Salesforce features.
• Perform testing and validation of Salesforce solutions to ensure they meet business needs and industry standards.
• Provide ongoing support and training to users, enhancing Salesforce adoption and effectiveness.
• Stay informed about the latest Salesforce updates and best practices, continuously seeking ways to innovate within the FinTech industry.