Job Summary:
Senior Helpers - Greater Dallas, a leading franchise in the senior care industry, is seeking a Director of Operations to oversee the daily operations of our franchise in Richardson, Texas. This is a full-time, management role that offers a competitive salary and benefits package. The Director of Operations will be responsible for ensuring the highest level of quality care for our senior clients, managing a team of caregivers and office staff, and maintaining compliance with company policies and procedures.
Compensation & Benefits:
We offer a competitive salary based on experience and qualifications. In addition, we offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development and advancement.
Responsibilities:
1. Oversee all aspects of the franchise's daily operations, including but not limited to:
- Ensuring compliance with company policies and procedures
- Managing staffing and caregiver schedules to ensure adequate coverage for all clients
- Monitoring client satisfaction and addressing any concerns or issues that may arise
- Maintaining accurate and up-to-date records and documentation
- Managing finances and budgeting for the franchise
- Conducting regular performance evaluations for caregivers and office staff
2. Manage a team of caregivers and office staff, providing coaching, support, and guidance as needed to ensure a high level of employee satisfaction and retention.
3. Develop and maintain relationships with clients, families, and community organizations to promote the franchise and establish a strong reputation for quality care.
4. Stay updated on industry standards and regulations and implement any necessary changes to maintain compliance.
Requirements:
1. Bachelor's degree in Business Administration, Healthcare Management, or a related field (or equivalent experience).
2. Minimum of 3 years of experience in a management role, preferably in the senior care or healthcare industry.
3. Strong leadership skills and the ability to effectively manage a team.
4. Excellent communication and interpersonal skills.
5. Knowledge of healthcare regulations and compliance standards.
6. Experience with financial management and budgeting.
7. Must be proficient in Microsoft Office and other relevant software.
8. Must be able to pass a background check.
EEOC Statement:
Senior Helpers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.