THE POSITION
This position, under the supervision of the Golf Course Operations Manager and Shop Supervisors, has important impact on the impression guests have of Simi Hills as they select and use the facility. From the course on-line presence to special events and on-site experience, the impact of this position has significant impact on the success of the golf course.
This position is typically assigned work hours of 20 to 35 hours per week, with shifts starting as early as 5 am and ending as late as 10 pm, depending on the season.

EXAMPLE OF DUTIES
The essential functions of this position include, but are not limited to:
Providing a welcoming environment to guests as they arrive at the course. This includes, but is not limited to:
o Welcoming guests as they enter the clubhouse
o Accepting and processing customer payments for golf, merchandise and range balls, as well as special event payments
o Reserving tee times for guests who contact the course in person or by phone, as well as adjusting reservations as requested or required.
o Answering phone calls in a professional manner and providing accurate and appropriate information in a timely and friendly manner
o Keeping the golf shop neat and organized, including dusting, vacuuming, organizing and rotating inventory and stock
o Maintain special signage around the clubhouse
o Monitoring hourly bathroom checks
o Monitoring bag drop if/when established
Monitor pace of play and react to pace of play issues to assure no more than 4.5 hour pace of play.
Monitor cart/range attendant activities and performance. Assure that attendants are actively engaged in their assignments and assign additional tasks as needed.
The position may perform other related work as assigned.

EMPLOYMENT STANDARDS
Knowledge, Skills and Abilities: Requires the ability to read and understand written instructions, with strong command of English both written and oral. Must exhibit attention to detail and focus on cleanliness; use good judgment in carrying out written or oral instructions. Experience with cash and credit card transactions and very good/excellent computer skills. Energetic personality with very good telephone manners.
License / Certification: Graduation from high school or equivalent, a valid California driver license and a good driving record are required.

PHYSICAL ACTIVITY REQUIREMENTS
Position requires standing or walking 90% of the time or more; frequent lifting and carrying loads to 30 pounds and occasional pushing/pulling loads to 50 pounds; occasional lifting to 50 pounds; frequent bending, kneeling/squatting, reaching overhead/stretching, working on rough or uneven terrain; occasional crawling and the necessary dexterity for handling and operating office/retail equipment.