About Redbox Technical Services Division

The Redbox Technical Services Division is committed to expanding its kiosk service business across the United States. Our team of Field Service Technicians are dedicated to providing exceptional hands-on support services for our national clients in automated retail kiosks and other lines of business. We strive to fulfill our mission of delivering unparalleled customer service and ensuring the success of our clients' growing kiosk base.

The Role

We are absolutely enamored with the product lines we service, but what really sets our hearts aflutter is our clients! Their satisfaction is our top priority, and we are committed to delivering an exceptional experience each and every day. If you're someone who shares our passion for customer service, loves to get their hands dirty repairing machinery and equipment, and craves a job that won't tie you down to a desk, you're in the right place. Keep reading to learn more!

Are you a hands-on problem solver? Do you love fixing things on your own? Perhaps you're the go-to person in your family when they need help with their Smart TV's connectivity issues. If you're the type of person who takes pride in their toolbox, and the idea of spending the day using hand tools and getting on a scissor lift and ladder to do your job is your idea of a good time, then you just might be the ideal candidate we're looking for!

This role provides the opportunity to work independently and make a meaningful impact. As a partner with your manager, you'll be responsible for providing technical field service support for our growing list of clients, including our own Redbox kiosks, ensuring that our customers receive the best possible care and that our company goals are met. You'll be working under the direction of your supervisor, handling a range of different priorities from break-fix to projects. Every day will be different, making for an exciting and dynamic work environment!

Key Responsibilities

Drive a company vehicle to maintain all product lines as assigned to include the following:

• Repair, install, inspect, and maintain electronics or electrical mechanical equipment as directed through verbal or written directions, diagrams, drawings, or specifications
• Perform and complete kiosk installation, preventative maintenance, and independently troubleshoot and repair kiosks on-site. Maintain the exterior of kiosks (cleaning, painting, restoring, etc.) as needed
• Respond to dispatch calls utilizing a work order system during scheduled shift
• Manage and maintain a parts inventory, repair tools, and equipment
• Provide quality customer service through regular interaction and communication with co-workers, phone-based machine support, external customers and contractors, store owners, and managers/employees
• Perform safety checks to ensure repairs are feasible in various conditions
• Manage and install cables and wiring, splicing as needed
• Report potentially dangerous electrical equipment and incidents to supervisor
• Develop and maintain records related to electronic and electrical equipment
• Secure all company merchandise and ensure kiosks are properly locked
• Properly care for and follow maintenance schedule for all company issued property, including company vehicle, phone, tablet, parts, tools, and inventory
• Load and unload product from automobile, residence, and warehouse
• Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked
• Provide timely communication to co-workers and leadership team
• Support the Regional Operations Supervisor (ROS) and assist the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs

Education & Experience

Some relevant field experience preferred, ideally with:

• Mechanical and/or electrical equipment repair, where you’re troubleshooting, loading and configuring software, replacing hardware parts and handling component/peripheral replacements
• Troubleshooting as part of a remote tech support or help desk team
  • 1 years of experience in a customer-facing position
  • Experience operating a scissor lift and/or other powered equipment is a plus!

Knowledge, Skills & Abilities

• Possess basic networking knowledge (TCP/IP) including configuring IP addresses, troubleshooting connectivity issues, and configuring Wi-Fi devices (routers/switches)
• Ability to use a wide range of hand and power tools (e.g., drills, hammers, saws, sanders, multi-meters, cable testers, crimpers, shovels, extension ladder)
• Ability to follow written Technical Service Bulletins/Standard Operating Procedures
• Must be able to thrive in a virtual training environment as well as learn hands-on
• Adaptable to ever changing environment and procedures
• Strong analytical, organizational, multi-tasking, and problem-solving skills
• Ability to use MS Office, Android phone apps, and web-based software applications; high level of proficiency with Windows Operating Systems
• Must be able to effectively communicate and collaborate with others

Other Requirements

• Occasional travel with overnight stays may be necessary
• Must have valid driver’s license & maintain an excellent driving record
• Ability to store at least 50 cubic feet of company merchandise within your personal residence
• Must be able to work a rotating schedule to include weekends and holidays, and be flexible with start and end times each day to fit market needs

Physical Requirements

This role requires the ability to:

• Drive for extended periods
• Lift and carry 50 lbs. frequently throughout the workday
• Bend, kneel, push, pull, and stand for hours at a time throughout the workday
• Work in indoor and outdoor environments with varying weather elements, including extreme weather conditions
• Work in small, confined spaces for long amounts of time
• Climb and/or work at heights of up to 40 feet while utilizing scissor lifts, stairs, ladders, or platforms (where applicable)
• Distinguish various colors of wires, and distinguish electronic system sections and wiring
• Upon hire, attend and successfully complete a company Mobile Elevated Work Platform (MEWP) training program to safely operate a scissor lift
• Be willing to be trained on operating powered equipment and tools, or obtain related certifications, as needed
• Understand, speak, and read English with sufficient proficiency to understand and comply with safety policies and procedures, trainings, and instructions
• Follow all safety policies and procedures to ensure a safe working environment for all team members, including the ability to wear personal protective equipment (PPE) and equipment when required

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the Company reserves the right to modify, add, or remove duties and assign other duties as necessary to meet the ongoing needs of the business.

Pay range: $20.00 – $20.50 USD Per Hour "Pay is based on nondiscriminatory factors including but not limited to experience, education, skill and location.”

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.