For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for an Operator Scheduler to join our group.

Does this sound like a fit? Check out the details!

We Offer Our Valued Employees:

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability
• Company provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will:

• Efficiently answer and direct telephone calls and/or take messages when appropriate.
• Return patient calls when appropriate.
• Enter and/or update patient demographics when necessary assuring accuracy and completeness.
• Process and reassign incoming patient requests via the patient portal and website.
• Submit new patient requests to the appropriate physician(s) via EHR.
• Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
• Process appointment cancellation line information.
• Process prescription refill request line information.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Additional duties may be assigned as needed.

To qualify for this job you must have:

• High school diploma or equivalent.
• One year of medical office experience and EHR experience.

Physical requirements

• Sitting for approximately 85% percent of the day.
• Prolonged periods of walking and standing.
• Periods of lifting, bending, and reaching.
• Fine motor skills.
• Visual acuity.

EEO statement

Raleigh Medical Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.