Elevated Facility Services:

EFS supports several leading regional brands in the elevator and escalator MRO sector representing the Nation’s largest independent, non-union provider of maintenance, repair, and modernization services for all major brands of elevator equipment. As a combined organization, EFS employs the industry’s finest technicians who service our customers in 58 markets across 24 states. Each company in the EFS group (Oracle Elevator, Premier Elevator, EMR Elevator and Oracle Entrance) has maintained its local operations but now benefits from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our employee partners. We take great pride in our reputation as the employer of choice in the industry and the fact that we always put the customer first.

What to Expect:

The Service Supervisor is responsible for the daily activities of maintenance and repair operations. The Service Supervisor will assist in allocating manpower and improving the profitability of maintenance and repair jobs.

Duties/Responsibilities:

• Supervise Route Technicians direction and training, and communicating company policies, procedures, and objectives.
• Tracking technician time and verification of hours daily.
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
• Identify issues that could potentially affect the overall reliability of customer’s equipment.
• Uses Company reporting review route management and callbacks.
• Make necessary changes to improve profitability.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Enforce Cancellation Reduction Program.
• Work with branch manager to address customer’s needs.
• Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner.

Attributes:

• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with abstract and concrete variables.
• Ability to collaborate with technicians with varying skill levels to help them grow.
• Must be available to travel and work on call on a rotational basis.

Requirements:

• Ability to troubleshoot and diagnose issues with elevator equipment of different manufacturers.
• Extensive industry and management experience

EFS is proud to be an Equal Opportunity Employer

Experience

• 5 year(s): Supervisory
• 2 year(s): Elevator Service

Education

• Bachelors or better in Construction Engineering or related field
• Bachelors or better in Engineering or related field

Skills

• Listening
• Interpersonal Skills
• Customer Service
• Communication Skills

• Salesforce
• Managing Multiple Projects
• Electrical Tools
• Electrical Reading and Testing Equipment
• Electrical
• Computer/Technical Literacy
• Organized
• Planning/Organizing
• Multi-Tasking
• Leadership/Management Skills

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)