Summary
This position is part of the IBC HRD, Payroll Operations Division (POD), Debt Management Branch. The Debt Management Branch provides billing and collections activities associated with establishing and maintaining employee debt records, analyzing payroll records to determine debt validity and/or accuracy, performing debt collection activities, recording collections applicable to bill, reporting to client accounting offices, and communicating with client office personnel and debtors.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Videos
Duties

• Performs computations, calculates billings, and analyze billing documents for accuracy.
• Computes and enters data adjustments to employee Federal, State, Local, and Social Security taxes based on billing, end of year and employee repayment of debt.
• Calculates, prepares, validates and transmits reports of billing and collection activity to clients and bill transfer package for employees who separate or retire.
• Performs initial basic research to aid analysis of transactions to determine cause of erroneous billing.

Requirements
Conditions of Employment

• U.S. Citizenship is required.
• Suitable for Federal employment, determined by background investigation.
• Direct Deposit of pay is required.
• Selective Service registration required for male applicants, unless exempt.

Qualifications
You must meet one of the following qualification requirements for GS-0503-05:
A. One year of specialized experience that is equivalent in difficulty and complexity to the GS-04 level in the Federal service. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience with data entry in an automated data processing sub-system which interfaces with a larger computer system; financial clerical duties (examples: verifying transaction amounts and resolving discrepancies in financial records); and answering phone calls or providing customer service in an office or retail setting.
OR
B. Four years of education above the high school level (i.e. 120 semester hours) or have a bachelor's degree. (Note: Applicants who select this response must provide transcripts as verification of their education).
OR
C . A combination of experience and education as defined above which equals 100%. For example, I have 6 months of experience and 3 years of education above the high school level. (Note: Applicants who select this response must provide transcripts as verification of their education.)
Applicants must carefully review the information in the " How You Will Be Evaluated " section for important information and instructions pertaining to the multi-hurdle assessment process for this position.
Only experience and education obtained by the closing date of this announcement will be considered.
A written test is not required.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.
Education
If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.
FOREIGN EDUCATION : If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
Career Transition Assistance Programs : CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. Please refer to Required Documents section for additional details. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
Telework Suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
The selectee must physically report to the duty station. This is not a 100% remote position.
Stipulations of Employment:
Selection may require completion of a 1-year probationary period.
Work Schedule:
This position allows for a flexible work schedule.
Miscellaneous :
This position is covered by the American Federation of Government Employees (AFGE), Local 1114.
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.
This vacancy announcement may be used to fill similar positions within 90 days.
Applications for these positions will be accepted on a continuous basis up to the closing date of the announcement. Referrals will be made no more than one time each week.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For Category Rating : Once the application and assessment process are complete, qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The categories for this announcement are defined as: Best-Qualified. Your resume and supporting documentation will then be used to determine if you are qualified for this job. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the Assessment Questionnaire and any additional assessment required for this position. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Cheating on the online assessment may also result in your removal from consideration. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
You will be evaluated for this job based on:

• The experience listed in your resume and how well you meet the experience listed in the qualification section of announcement and the competencies listed.
• On-line job Assessment Questionnaire
  
  • Competency based scaled self-report responses
• Subject Matter Expert - Structured Resume Review
  
  • Eligible and qualified candidates who meet the pre-established cut score on the assessment questionnaire will have their resumes reviewed by a subject-matter-expert to evaluate your knowledge, skills, abilities, and competences as they directly relate to the duties of this position.
  • If your final score places you in the group of best qualified candidates, and you meet all eligibility and qualification requirements, you may be referred to the hiring official for further consideration.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Customer Service (Evaluated in assessment questionnaire and Structured Resume Review)
• Legal, Government, & Jurisprudence (Evaluated in assessment questionnaire only)
• Oral Communication (Evaluated in assessment questionnaire only)
• Problem Solving (Evaluated in assessment questionnaire only)
• Technical Competency - Billing and Collections Processing (Evaluated in assessment questionnaire and Structured Resume Review)

The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  To apply for this position, you must provide a complete Application Package which includes:
  1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
  2. Other supporting documents :
  
  • College transcript(s), if qualifying based on education or if this position has a basic education requirement
  • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
  • CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
  • Cover Letter, optional
  If you are a veteran with preference eligibility and you are claiming veterans' preference , you must submit a copy of your DD-214 or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non preference determination. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/).
  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
  Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
  It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
  Career Transition Assistance Programs : CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
  The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
  
  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Statu s link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • You may preview the Assessment Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12317010
  If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.
  Agency contact information
  Molly Hanna
  Email
  molly_hanna@ibc.doi.gov
  Address
  IBC HRD Payroll Operations Division
  7201 W. Mansfield Ave.
  Denver, CO 80235
  US
  Next steps
  This is an open continuous announcement. Initial application packages will be reviewed for eligibility and qualifications beginning 03/06/2024 for the initial cut-off. Additional application packages will be reviewed and issued to management on an as needed basis.
  For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
2. Other supporting documents :

• College transcript(s), if qualifying based on education or if this position has a basic education requirement
• Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
• CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
• Cover Letter, optional

If you are a veteran with preference eligibility and you are claiming veterans' preference , you must submit a copy of your DD-214 or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non preference determination. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/).
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
Career Transition Assistance Programs : CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

• To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Statu s link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• You may preview the Assessment Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12317010

If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.
Agency contact information
Molly Hanna
Email
molly_hanna@ibc.doi.gov
Address
IBC HRD Payroll Operations Division
7201 W. Mansfield Ave.
Denver, CO 80235
US
Next steps
This is an open continuous announcement. Initial application packages will be reviewed for eligibility and qualifications beginning 03/06/2024 for the initial cut-off. Additional application packages will be reviewed and issued to management on an as needed basis.
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request