Job Title: Patient Concierge - Dental Office

Location: Melrose, MA

Position Type: Full-Time (36 hours/week)

About Us: Melrose Orthodontics is a thriving orthodontic practice committed to providing exceptional oral healthcare to our community. We take pride in our patient-centered approach, state-of-the-art facilities, and a team dedicated to creating a positive and comfortable experience for our patients. We go out of our way to ensure our orthodontic family receives the highest-quality care with the best customer service around. No experience in healthcare? No problem! We will gladly train the right personality!

Job Overview: We are seeking a friendly, genuine, and highly organized individual to join our team as an Administrative Assistant. We want to change the game for the patient experience in the dental office. The ideal candidate will play a crucial role in maintaining the efficiency of our dental office by handling administrative tasks with precision and a customer-centric mindset. This position requires a blend of excellent interpersonal communication abilities, strong organizational skills, attention to detail, and computer proficiency .

Key Responsibilities:

• Front Desk Operations: Welcome and assist patients with a warm and welcoming demeanor. Think hotel concierge in a healthcare setting to deliver a top notch customer service experience. Manage appointments, answer incoming and make outgoing phone calls and texts, and provide information in a friendly, helpful manner as needed.
• Administrative Support: Assist with general office duties including data entry, and maintaining organized records. Handle patient paperwork efficiently and accurately.
• Financial Transactions: Process payments, manage insurance claims, and assist in billing procedures. Work with numerical data while ensuring accuracy and attention to detail.
• Communication Skills: Engage effectively with patients, colleagues, and vendors. Maintain clear and professional communication both in person and over the phone.
• Computer Proficiency: Utilize patient management software and dental management systems to input and retrieve information. Familiarity with electronic health records is helpful, but not essential.

Qualifications:

• Previous experience in an administrative role, preferably in a dental or healthcare setting.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Proficient in computer applications, including MS Office, Dropbox, Asana/Slack/Trello, general internet functions.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of dental terminology and procedures is an advantage.

Benefits:

• Competitive salary commensurate with experience.
• Paid Time off.
• Employee orthodontic benefit.
• Professional development opportunities.
• Positive and collaborative team environment.
• Room for upward mobility within the organization.
• Willing to train the right individual for the role.

If you are a personable, detail-oriented, and organized individual with a passion for contributing to a positive patient experience, we invite you to apply for this exciting opportunity. Join our team and be a part of delivering exceptional care to our community.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 34 – 38 per week

Benefits:

• Continuing education credits
• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Uniform allowance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person