Midwest Doors has an opening for an Installation Manager at our Bismarck, ND location. The primary purpose of this position is to oversee the Installation Department. The Installation Manager is responsible for driving profitable revenue, while positively leading and managing the Installation staff, processes, and procedures. The Installation Manager schedules Installation work, while working to continuously improve our customer experiences. At Midwest Doors, our foundation and culture are built on our core values and a high regard for our employees, while also striving to make a positive impact on our community. Here, you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity.

Responsibilities:

• Lead & supervise the field installation team. Includes participating in hiring, training, scheduling, performance evaluations.
• Coordinate scheduling and dispatching for installation team.
• Deliver highly coordinated projects to the installers for efficient execution of projects.
• Knowledge of status of ongoing projects.
• Create, maintain, and ensure an exceptional customer experience by working with different teams, customers, and vendors.
• Organize morning meetings, training, and certifications for field employees.
• Collaborate with other branches to promote smooth operations and effective communication within the Install department.
• Maintain strong customer relationships by handling customer concerns quickly and professionally.
• Make sure that department strategies align with overall business objectives and company mission, vision, and values.
• Track and analyze metrics to identify areas for improvement.
• Promote safety above all else. Set the team up for success with proper equipment and perform routine safety audits of field personnel.
• Review and approve payroll.
• Backup support for your branch’s scheduled Emergency Service technician.
• Promote an environment that encourages learning and development for all team members.
• Other Duties as Assigned

Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following

• 120 hours PTO per year, which begins accruing at point of hire.
• Paid holidays, including a floating holiday.
• Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement
• Company Paid Life Insurance, Short-Term Disability and Long-Term Disability
• Free virtual healthcare visits
• 401(k) with employer match with Profit Sharing
• Employee stock purchasing plan.
• Paid pregnancy, adoption, and parental leave.
• Learning and leadership development opportunities
• Annual Incentive Plan (bonus)
• Employee Assistance Program & Mental Health Services

Other:

• Job Type - Full-time
• College degree and 2 years of relative managerial experience
• Or 5 years of relative managerial experience
• Intermediate level – Microsoft Office 365
• Strong computer and phone skills, such as installing and updating software applications.
• The pay range is $65,000-$80,000 based on experience.

This job is ideal for someone who is:

• Mechanically inclined, with strong problem-solving skills.
• A strong leader with great communication and customer service skills.
• Professional demeanor and appearance.
• Able to work under pressure while prioritizing multiple tasks.
• Detail-oriented: Notice and remember minor details.
• People-oriented: Enjoys interacting with others.
• Organized: Can organize your thoughts and procedures.