Personnel:

• Help guide new hosts on front desk responsibilities and standards.
• Works with the reservation team to ensure reservations are booked efficiently to maintain smooth operations. 
• Communicates with the restaurant staff on reservation and guest notes before and during each service.

Guest Service

• Ensures all guests consistently receive courteous and efficient service.
• Responds positively and promptly to guest concerns and complaints.
• Maintains guest satisfaction by following seating guidance at the direction of Maître’d or Manager on Duty. 
• Maintains a welcoming and orderly restaurant environment.
• Builds relationships with repeat guests.

Service Standards

• Maintain the high standards of cleanliness and appearance throughout all areas of the restaurant.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Follow all Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and professional attitude in the workplace. 
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Physical Demands 

• The physical demands for this position are frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.