Position Description:

Responsible for soliciting business with present and future clients and for negotiating contracts with clients to sell hotel room blocks and meeting space. Represent the property at industry-related trade and travel shows. Responsible for personnel-related matters for the Sales staff.

Job Functions

• Oversees various sales and promotional programs.
• Maintains relationships with travel agencies and resolves issues and concerns.
• Responsible for securing and promoting booths within various travel industry related trade shows throughout the year.
• Responsible for promoting company within various television, radio, and print advertising media utilizing trade dollar value.
• Solicit catering and group business via inbound and outbound methods, including off property solicitation.
• Represents the property at trade shows by providing information to tour and travel operators to promote business.
• Update convention service requirements in client files and maintains contact with customers.
• Negotiate contacts with tour and travel operators.
• Negotiates contracts reserve meeting space and meeting rooms.
• Conducts facility tours providing information on features, amenities, and services to possible clients and tour operators.
• Communicate B.E.O. (Banquet Event Order) changes to appropriate departments to ensure client satisfaction.
• Input all Sales/Catering accounts, bookings, profiles, reservation information, rooming list changes, block requests, and finalize group prospectus sheets.
• Update function book with any changes, additions, and deletions.
• Coordinate work flow between clerical staff, management, and convention porters to ensure customer satisfaction.
• Other duties as assigned

Position Requirements:

• Bachelor’s degree in Business Administration preferred.
• Three (3) years of experience in a similar position preferred.
• Must be at least 21 years of age.
• Three (3) years of experience in a similar position preferred.
• Must be proficient in the use of Microsoft Office applications, LMS, HIS, Delphi, and Crystal Reports.
• Must have strong working knowledge of banquet functions, room set ups, a/v equipment and food and beverage.
• Must have exceptional interpersonal, customer service, and negotiating skills.
• Must have excellent customer service skills.
• Must have strong written and oral communication skills.
• Must be able to travel
• Must be able to obtain/maintain any necessary licenses and/or certifications.