Company Description

About Us: Invinity Energy Systems (LON: IES)

Invinity Energy Systems is the leading global manufacturer of modular vanadium flow batteries for utility-scale energy storage deployments that unlock low-cost, low-carbon renewable energy on demand for businesses, industry, and electricity networks around the world. Safe, reliable, durable, and economical, Invinity’s flow batteries are the most commercially proven alternative to lithium-ion and help accelerate global progress toward Net Zero. We have commercial projects in Europe, North America, Asia, and Australia, with office locations in Vancouver, BC, and Bathgate, Scotland, London, UK, and San Francisco, California.

Job Description

In this role, as a a technical manager with electrical or mechanical experience, you will lead our UK-based service team as well as support and manage the contractors of our customers while working on customer sites.

You will scope and plan site work, arrange logistics, and schedule the work with customers. This role will be a combination of in-office and onsite, where you will be responsible for providing technical and operational guidance as well as problem solving to ensure products continue to deliver customer satisfaction.

Cross functionally, you will work closely with internal teams such as Field Services, Product Development, Solutions, and Customer Operations teams, as well as external contractors and customers.

Your day-to-day will include the following:

• Lead internal and third-party service teams that deliver the safe installation, commissioning, troubleshooting, and maintenance of Invinity’s products in the field;

• Scope, schedule and oversee field services internal teams and external parties, to deliver scheduled and unscheduled maintenance on company products;

• Manage the safe and efficient delivery of field services by coordinating and ensuring all required inputs are in place including personnel, contractors, equipment, spares, and technical documentation; 

• Promote a culture of accountability for safety, efficiency, and customer service across the team;

• Provide technical, process, and managerial leadership to accomplish field services and drive continuous improvement of field services;

• Facilitate and help to deliver operations and maintenance training to third parties;

• Document serviceability and performance issues, diagnose, repair and replace key electrochemical, electrical and control system components as required;

• Create and deliver field service, serviceability and performance reports; 

• Maintain field service equipment and tooling, and manage spares inventories in depots and customer sites;

• Monitor and assess system performance in Invinity’s remote monitoring platform and take action to address observations;

• Maintain good relationships with customers, and technical and managerial staff at all customer sites;

• Manage company maintenance/depot facilities and be OH&S lead at these sites;

• Must be able and willing to travel and work at UK offices and customer sites. While uncommon, international travel may be required, - and could range up to four weeks a few times per year (30% travel) 

Qualifications

• High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required;

• Experienced in servicing, maintaining and troubleshooting of electrical and mechanical equipment; 

• Experienced in leading maintenance or field service teams, including remote or third-party teams;

• Experienced in interacting with and solving complex technical issues for customers;

• Health and safety training, and experience developing safety procedures;

• Ability to produce thorough and accurate service reports and other supporting documentation and procedures;

• Proficiency in MS Office Suite (e.g. Excel, Word, Outlook) and general computer literacy; 

• Good communication skills; polite and tactful personality 

• Able to read, understand, and amend (redline) electrical schematics 

• Sharp, quick, detail-oriented, dedicated, and innovative problem-solver 

• Ability to work independently and proactively, with minimal supervision

• Ability to lift 50 pounds

• Right to work in the UK, valid and current passport, and a clean driving license 

Asset Qualifications:

• Experience in renewable energy generation, inverter/rectifier systems, or energy storage;
• Experience in the commissioning of electrical and mechanical equipment; 
• Experience in computer configuration and networking, CAN bus, TCP/IP, etc.; 
• Experience in fleet management or computerized maintenance management systems;
• Electrical, crane, forklift, or working-at-height safety training; 

Additional Information

We are looking for the right person to join our expanding team. While relevant training and experience are essential, we are equally concerned with how the candidate fits into our team. If you have the required skills, that’s great; if you believe you have other relevant skills, please let us know in your cover letter.