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Air Export Coordinator - Entry level (no previous experience required)
The primary duty of an Air Export Coordinator is to review and process air export transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards, using the regular exercise of discretion and independent judgment.
Essential Duties
Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties, and monitor quality of service produced by the team. Establish detailed profiles and procedures that properly represent client’s export processes.
Receive, review and process high-volume and/or complex export transactions for client(s), including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases and other government agency releases as appropriate.
Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading for outgoing shipments and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from client and any government agency, and other correspondence.
Communicate changes of US and foreign shipping regulations and procedures to client.
Communicate with client, co-workers and third parties in a clear, concise and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert client to special areas of concern or potential problems in the export process.
Other Duties
Job Skills and Specifications
Job Type: Full-time
Salary: $45,000.00 - $50,000.00 per year
Benefits:
Schedule:
Education:
Ability to Relocate:
Work Location: In person
Full Time
$47k-62k (estimate)
04/04/2024
06/02/2024