The Customer Success Manager is the primary strategic partner and liaison to customers within an assigned market segment and Region. You will develop, nurture, and sustain positive and productive long-term relationships to optimize client’s return on investment in iCIMS products / services and to promote renewals, retention and customer satisfaction. Through scheduled and proactive outreach, you partner with customers to fully understand their business strategies, expectations and needs. You will then align with all departments at iCIMS to ensure that iCIMS products and services deliver a customer experience that is second to none. You are also responsible for assisting their peers and mentoring new CSM hires. Ultimately, you will be measured on their ability to retain customers through proactive experiences, risk mitigation and effective internal communication. The Customer Success Manager reports to the Manager, Customer Success.

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

The target total compensation for this role is $75,000-78,000. Compensation will be based upon experience.

iCIMS offers the following benefits: medical, dental, vision, 401(k), an open vacation policy, sick days, short-term disability, long-term disability, maternity/bonding and parental leave, tuition reimbursement, flexible savings accounts, paid holidays, life and AD&D insurance.