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Pay Grade: Level 5
Schedule: Mon-Fri, varied between 7:00am-6:30pm weekdays.
Working hours per week: 40
Reports to (job title): Patient Access and Billing Manager
Job purpose (Why does the job exist? What is it there to achieve or deliver?)
Initiates the process for admitting patients to Greater Valley Health Center by collecting pertinent information to ensure accurate and complete billing in compliance with policies and regulations. Coordinates appointments and documentation to facilitate the smooth functioning of the healthcare delivery environment and support the delivery of quality patient care.
Knowledge, Skills & Experience (work experience, qualifications, specialist training, key skills, disposition)
High school diploma; Associate degree preferred.
One (1) year relevant experience or training preferred. Experience with electronic health records preferred.
Knowledge of general office practices and procedures
Knowledge of the operation of personal computers
Excellent customer service skills
Strong organizational skills
Strong multitasking skills,
Ability to listen effectively and express oneself in a clear and articulate manner
Ability to work under pressure and react effectively to emergency situations
Ability to communicate effectively to patients experiencing discomfort and stress
Ability to use discretion while working with sensitive information
Able to adjust approach to meet a diverse set of patients’ needs
Able to develop appropriate patient relationships with a focus on achieving patient satisfaction.
Strong work ethic, positive, caring, knowledge of cultural diversity and social determinants of health, team oriented.
Main Duties and Responsibilities of the Role
Provides outstanding professional phone management skills in a school-based environment; manages a multiline telephone system efficiently and politely, minimizing hold time.
Answers inquiries in a calm and consistent manner; connects patients to staff appropriately with items outside the scope of the reception staff.
Creates a welcoming atmosphere by greeting patients and visitors to the clinic.
Checks patients in for appointments while verifying demographic, financial, and insurance information accuracy and meeting HRSA requirements.
Assists patients in determining eligibility for sliding fee schedule discounts and links patients to insurance enrollment assistance when appropriate.
Informs patients of clinic procedures and policy.
Checks patients out from appointments and assesses fees for the services rendered, calculates sliding fee scale reductions, and collects payments in the form of cash, check, or credit.
Assists patients with payment plans.
Maintains records of monies received and balances payments with receipts.
Scans pertinent patient information into the electronic health record.
Obtains patient authorization for release of medical records and complies with all HIPAA and other federal, state, and local laws and regulations related to patient privacy.
Schedules appointments with the appropriate program, provider, and time slot to meet the needs of the patient while complying with licensing restrictions and requirements of the providers. Maximizes utilization of the schedule by appropriately scheduling walk-ins and those who may be on a waiting list.
Informs clinical, leadership, and any other related staff of scheduling, patient details, and potential service delays.
Compiles information from files, makes copies of documents, maintains medical files, and completes daily logs and monthly activity reports.
Maintains cleanliness of the waiting room and reception areas.
Performs related work as assigned.
Full Time
$31k-38k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
01/10/2022: Tulsa, OK
Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
01/30/2022: New Britain, CT
Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
01/29/2022: Cincinnati, OH
Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
01/08/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
02/11/2022: Buffalo, NY
Ensure Clarity of Expectations.
01/30/2022: Longview, TX
Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
01/24/2022: Killeen, TX
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
12/14/2021: Gainesville, FL
Step 3: View the best colleges and universities for Patient Access Representative.