Ellis Family Dentistry is a family-run dental practice operating in Hopewell, VA since 1978. We are a growth-oriented practice focused on a balance of state-of-the-art technology and old-fashioned, friendly service. We value our team like family and help each individual reach their professional potential. We believe that great service starts with a great team. Our dentists and dental professionals are dedicated to providing exceptional and caring service. Check us out on Google, Facebook, and at www.EllisSmiles.com.

Candidate must be a friendly, caring, goal and team oriented individual that is self-motivated and able to provide exceptional customer service with a smile. Exceptional math and grammar skills required.

• Verify insurance benefits daily
• Accurately enter insurance benefits into Practice Management Software
• Accurately estimate co-pays to collect at the time of service, taking into account insurance plan maximums and exclusions
• Calculate end of day totals and reconciliation with no exceptions
• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patients file for quick reference
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patients chart, and arranges a conference with them either before or at the time of the appointment
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Answer phones and schedule appointments as necessary
• Help contact patients to fill open hygiene and doctor time in schedule
• Perform patient checkouts and collect correct co-pays
• Comfortable multi-tasking and working in a fast paced environment

• Minimum of 2 years experience and knowledge of dental insurances.
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Excellent math and estimating skills

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.