Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees’ ideas and act on suggestions for change and development as a firm.

Evoke is seeking a Application Technical Support Specialist/Help Desk to join our team!

Responsibilities:

• Perform help desk functions with excellent customer service skills (both over the phone and email)
• Demonstrate effective and efficient troubleshooting and problem solving skills
• Effectively convey information and ideas in all directions
• Document system problems and resolutions using Service Now
• Assist with testing of production implementations, working closely with your team members and other internal support groups to ensure the proper transition of system changes occur when deployed to a production environment
• Create, monitor, and handle data reports generated from Business Objects software
• Select among several established procedures and reference material to verify system functionality and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise
• Maintain confidentiality with regard to the information being processed, stored, or accessed
• Ability to manage multiple tasks and prioritize appropriately to meet service level agreements and deadlines
• Provide guidance and remedial training on the operation of system functions to end users and team members

Professional Experience and Skills:

• Experience troubleshooting and resolving technical issues
• High attention to detail and customer support skills
• Experience utilizing a ticketing system for tracking and logging requests
• Experience with MS Suite; Word, Outlook, and more.
• Ability to learn and adapt quickly
• Ability to follow policy and procedures
• Strong interpersonal / customer service handling skills
• Favorable experience working in team environment
• Excellent organization and planning
• Strong writing and communication skills

Education and Years of Experience:

• 0-2 years of technical support or help desk related experience
• Associates or Bachelors degree in IT, Computer Science, or related field
• CompTIA certifications are a plus

Security Clearance

• Applicants selected must be eligible to work in the United States, be subject to a background check, and meet eligibility requirements to receive NACI Tier 2 public trust clearance

Work Location

• Gettysburg, PA (100% on-site)

Benefits Offered:

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more

Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual oriented, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal law.