Qualifications

Job Overview

Under general supervision of the Guest Operations Shift Supervisor, ensures efficient management of control plaza lanes and personnel.Handles exceptions to standard operating procedures and makes decisions which impact customer parking fees within approved guidelines.

What you will be doing:

• Ensures quality customer care through an engaged and informed workforce; Communicates pleasantly with Airport guests; remains calm in stressful situations.
• Makes contributions to the Airport's core beliefs.
• Ensures quality customer care by responding to customer issues, requests and complaints; resolves complaints to customer satisfaction within Board operating procedures or refers to Shift Supervisor for resolution, resolve guest complaints tactfully and firmly.
• Make basic mathematical computations such as addition and subtraction.
• Maintain effective and harmonious working relationships, ability to coordinate the work of others.
• Hold individuals responsible for outcomes, motivate and engage team members, give appropriate feedback to employees to encourage maximum team and individual performance.
• Evaluate the expected outcomes of potential solutions and use appropriate strategies for reaching decisions.
• Identify and recommend improvements to processes and procedures.
• Determine when it is appropriate to make decisions independently.
• Manage multiple assignments/tasks simultaneously successfully.
• Ability to operate modern office equipment such as personal computer, calculator, copier, ability to prepare and maintain reports with accuracy, exchanges information by telephone, intercom and in person, etc.
• Consider complexities and relationships of other issues affecting the problem.
• Speak clearly and succinctly, using proper grammar in person, by two-way radio and on the telephone.
• Ability to work rotating and flexible hours and shift assignments and to report to work on short notice.
• Works in confined areas and around moving vehicles; occasionally works in an office environment.
• Stands for extended periods of time.
• Traverses the control plaza extensively throughout their shift in all weather conditions.
• Drives to locations on Airport property.

What you need:

• Completion of high school curriculum or equivalent
• Two (2) years of experience in customer service.
• Possession of a valid Class C driver's license.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We're recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.