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Dental Associates is Hiring an Insurance Team Lead Near Wauwatosa, WI
SUMMARY:
The Insurance Team Lead provides daily support to the Dental Insurance Department to serve internal and external customers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for the timely and accurate adjudication of dental insurance claims for providers inside and outside of Dental Associates.
- Configure benefit data for entry into the insurance system software, including group master files and fee schedules.
- Document workflow changes and assists Associate Manager with training and roll out.
- Serve as liaison between IT, Sales and Member Services and the clients for the initial set up, ongoing processing, and troubleshooting of HIPAA 834 electronic enrollments, ACH transfers, and the Skygen portal.
- Create and maintain documentation, including HIPAA 834 Companion Guides.
- Collaborate with IT on technical challenges and process improvements to improve efficiency and customer satisfaction. Provide technical training and support for the dental insurance team.
- Responsible for department and client reporting.
- Fill in for staff during high volume periods and while staff are away, which includes answering clinic and member phone calls, processing eligibility records, and reconciling payments.
QUALIFICATIONS:
- Detail orientation, with ability to problem solve and handle multiple projects.
- Ability to investigate complex technical issues and to work independently and within a team.
- Proficient at root cause analysis, acting on findings to prevent future challenges.
- Excellent written and verbal communication skills for effective interactions with internal and external customers.
- Ability to handle confidential information in a sensitive manner.
- Comprehensive understanding of Microsoft Office products.
EDUCATION/LICENSURE:
- Bachelor’s degree in business, healthcare management or equivalent combination of education, training, and experience.
- Wisconsin Insurance License within 90 days of hire
EXPERIENCE:
- Minimum of two years of customer service, dental or insurance experience.
- Previous supervisory experience is preferred.
Job Summary
Full Time
$118k-159k (estimate)
05/04/2024
05/17/2024
dentalassociates.com
GREENVILLE, WI
500 - 1,000
1974
CHAD MULHERON
$50M - $200M
Ambulatory Healthcare Services
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About Dental Associates
Dental Associates is a multi-specialty, staff model dental practice with 14 locations in eastern Wisconsin. Most dental centers feature both general & specialty care dental providers, thus minimizing or eliminating the need to be referred to a provider at another location. Founded in 1974, Dental Associates has grown into an organization of over 800 staff members providing quality dental care locations in Milwaukee, downtown Milwaukee, Milwaukee's Beerline B neighborhood, Wauwatosa, Waukesha, Franklin, Strurtevant, Green Bay, Howard, Appleton (2), Greenville, Fond du Lac, and Kenosha. Dental A ...
ssociates has been awarded accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC). AAAHC accreditation is recognized as a symbol of quality by third-party payers, medical organizations, liability insurance companies, state and federal agencies and the public. In 2014, Dental Associates began sharing Press Ganey patient satisfaction scores for both our dental centers and each doctor on our website so the general public can be confident about the quality of care we offer. In addition to patient ratings, we also share unedited patient comments about our doctors.
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