Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat

- Provide accurate information about our products and services to customers

- Assist customers with placing orders, processing payments, and resolving any issues or concerns

- Maintain customer records and update account information as needed

- Collaborate with other departments to address customer needs and resolve complex issues

- Follow up with customers to ensure their satisfaction and resolve any outstanding matters

- Identify opportunities to upsell or cross-sell additional products or services to customers

Qualifications:

- Must hold a valid and current CA Property & Casualty Insurance License

- Previous experience in customer service or a related field is preferred

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and the ability to think quickly on your feet

- Experience in insurance sales, outside sales, retail sales, or telemarketing is beneficial

- Proficiency in sales administration and benefits administration is a plus

- Ability to speak multiple languages is an advantage

Benefits:

- Competitive salary based on experience and qualifications

- Retirement savings plan with employer match

- Paid time off for vacation, sick leave, and holidays

- Ongoing training and professional development opportunities

If you are a dedicated individual with excellent customer service skills and a passion for helping others, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $22.14 - $24.45 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Camarillo, CA 93012: Relocate before starting work (Required)

Work Location: In person