Designer ShowroomCustomer Service & Builder of Relationships

Contract Furnishings Mart is the 6th largest flooring company in the United States. We have an impressive 42-year family-owned history of servicing the trade professionals with their hard surfaces, carpet, tile, stone, countertops, hardwood and cabinet needs since 1981. In our 18 beautiful showrooms, we help educate and solve their remodeling/building needs for all surfaces. We build relationships with our customers by first building a relationship with you.

A Customer Service Associate is responsible for meeting with our trade professionals and their customers in our showroom to determine their design/project needs now while ensuring customers for life. Our team is on salary so there is no need to fight for commissions. Our CFM culture cultivates an outstanding team environment working together to give our customers an amazing CFM experience. We provide our team with a year-end bonus which grows with you as you grow with us.

If you enjoy being curious about home remodel projects, have a passion for design and being an expert in product knowledge, then Contract Furnishings Mart (CFM) will provide the tools and training you need to achieve outstanding success as our next team member.

We're looking for someone who takes pride in helping clients solve their project needs, from start to finish. Your daily motivation is to create and maintain trusting and long-lasting relationships that keep customers coming back year after year.

What you'll do:

• Sell flooring, tile/stone, countertops and cabinets and their coordinating maintenance and installation products
• Greet customers on the sales floor, listen to their wants and needs and educate them on the best solution
• Keep up-to-date on the wide selection of products we offer, along with the pros and cons of each product to help our customers make informed decisions
• Be part of a greater team and work together to ensure customer satisfaction
• Build relationships with customers and client base to earn their trust
• Place orders with suppliers and manufacturers
• Maintain organization, cleanliness and general aesthetic in the showroom in a professional manner

What you'll bring:

• Background in design, construction, showroom and/or education in interior design
• Knowledge of hard surface flooring is a plus
• Knowledge of RFMS a plus
• Excellent communication and interpersonal skills both written and verbal
• Strong analytical skills and attention to detail
• Time management skills and the ability to follow-through
• Motivations to exceed expectations and taking initiative
• Flexible attitude, team oriented, highly personable and positive attitude
• Proficient in basic math skills
• Basic computer knowledge, including Microsoft Office Suite
• Ability to lift 10-25 pounds to replace samples of products back into place
• Ability to be on your feet standing for periods of time

What we bring:

CFM is a fun, fast-paced, family-owned wholesale company who sells flooring, tile, countertops and cabinets. We've been in business for over 42 years, with multiple locations in the Pacific Northwest. We believe in taking care of our customers, working together, and having a great time doing it. No two days are the same. Our showroom is open Monday-Friday 8-5. We have a rotating Wednesday schedule where part of the team comes in 8-5 and part of the team works 10-7. We are a family-oriented team looking for someone eager for a long-term position where you can grow!

• Very competitive salary plus year-end bonus
• Full package of medical benefits
• Paid time off - Vacation/sick time
• 401K with Company contribution

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

What to do next:

If this position excites you and our company sounds like a place you will flourish and feel at home, please forward your resume to this posting or call Dana at 503-542-8905.

The starting salary is based on skills, abilities, experience, product knowledge, technical skills, computer skills, retention and people skills.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Contract Furnishings Mart keeps growing so come grow with us!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Sales Experience: 2 years (Preferred)
• Customer relationship management: 1 year (Preferred)

Work Location: In person