• Supervise the practice of Service and Support Administration.
• Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan.
• Manage the authorization of expenditures to ensure fiscal responsibility including: use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes.
• Assist Managers to hire, train, and cultivate professional development of
• Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
• Develop, maintain and implement training for Support Administrators and other
• SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
• Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings.
• Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
• Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Hold a valid Ohio driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

• Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.
• All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired.
• Individuals who may need assistance with the application process should contact Human Resources.