POSITION SUMMARY:

The Case Manager will promote Catholic Charities' mission and values and build effective relationships that inspire others to action inside and outside the organization. Knowledge and experience in treating trauma using trauma-informed care are essential. This role requires someone adaptable, self-reflective, and an empathetic team player with strong interpersonal skills and a desire to support the needs of youth and families. The Case Manager will bring an understanding of cultural competency, conflict resolution, self-initiative, and a genuine interest in professional and personal growth. This individual should also demonstrate interest and proven skill in implementing best practices.

The Case Manager will provide case management and supportive services to individuals experiencing gender-based violence. The Behavioral Health Division serves clients under multiple programs:

CalWorks

Supportive Therapeutic Options Program (STOP)

Prevention and Early Intervention-school based (PEI)

Older Adult Outpatient Services

Responsive Intervention Services and Intervention (RISE)

Community based Drop-In Center

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Initiate contact with the client and complete screening and documentation of services eligibility for clients to attend psychoeducation and group therapy.
• Maintain documentation per Santa Clara County Behavioral Health Division and Catholic Charities standards in the AWARDS data system.
• Work with clients experiencing domestic trauma, attachment, and behavioral and mental health issues, including dual diagnosis, addictions, and cognitive disabilities.
• Consult with individual clients or families about community knowledge, needed resources, and their strengths in accessing services, including utility discounts and other essential services.
• Facilitate psychoeducational and process groups for caregivers to provide psychoeducation on developmentally appropriate expectations, increase client’s awareness of the impact of substance abuse, domestic violence, toxic stress, and trauma on families.
• Provide/identify appropriate community resources and consultation with the client regarding those resources to accomplish their goals.·
• Assist clients in accessing and coordinating services with community providers, e.g. psychiatrists, primary care physicians, vocational programs, therapists, legal representatives/guardians, Veteran’s Administration staff, Department of Mental Health / Drugs and Alcohol staff, parole and probation officers, judges, police and other community services/organizations to assure the individual’s access to services and the service delivery systems.
• Assist clients in resolving crises and help create safety plans.
• Collaborate with Behavioral Health professionals and other agencies for additional resources.
• Initiates, develops, arranges, and offers psychoeducational workshops and community education services on life skills, financial education, health care, and social activities with community organizations and assists clients in accessing these services as needed.
• Attend supervision meetings.
• Attend all necessary staff meetings to facilitate client services coordination and collaboration.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Bachelor’s degree in social work, human services, counseling preferred, or equivalent combination of education and experience.
• Minimum of two (2) years experience in human services or Behavioral Health.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual in Spanish/Vietnamese/Mandarin preferred (other languages will be considered).
• Knowledge of community resources, organizations, and supports.
• Knowledge of mental health and alcohol, substance abuse, and recovery treatment services.
• Knowledge of working with different age groups.
• Knowledge of trauma-informed care, strength-based, and motivational interviewing skills.
• CPR and First Aid Certification or ability to obtain the certification as indicated.
• Excellent cross-cultural, intergenerational, and interpersonal skills to address the needs of diverse, ethnic, and homeless community clients.
• High energy and patience in working with clients facing multiple challenges.
• Demonstrates ability to work independently and as part of a team.
• Good oral and written skills

PHYSICAL REQUIREMENTS

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to lift up to 25 lbs.
• Ability to drive or use reliable transportation within Santa Clara County for client services and needs

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Provide proof of COVID-19 vaccination and booster status.
• Automobile, valid driver’s license and auto insurance per agency policy; or access to reliable transportation to meet with clients if necessary.

WORKING CONDITIONS:

• Willing to go to clients or community agencies as necessary through own vehicle or public transport.
• Some travel within Santa Clara County for client services. Some travel between sites for program needs.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m
• Availability to work flexible hours may be needed based on client services (i.e. working evenings until 7:00 pm, and/or working weekends).

MANDATED REPORTER STATUS

This position requires you to work with adults and children, and your profession qualifies you as "mandated reporters" of Elder abuse or neglect. Child abuse or neglect, which is found in California Penal Code Section 11164-11174.3 and Welfare and Institution Code 15610-15610.70. In addition, you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.