Description Are you a customer focused professional with a knack for sales and a passion for delivering exceptional service? Diamond Braces is seeking a Treatment Coordinator who will champion the administrative duties crucial to our patient journey. From the initial Diamond Braces welcome call to the active treatment phase and beyond, your role will play a pivotal part in shaping a positive patient experience. You will partner with clinical teams and office management to consistently deliver exceptional service, drive sales, and optimize overall patient care and office performance. This position is full-time and will be 100% on-site at our office. Local travel between offices may be required. We're always searching for great talent, which means we are continuously accepting applications for this position. We will contact you with the right opportunity that matches your skillset, which may be in the future.
Who We Are At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile. Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60 Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards. Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile. What you can expect with a career at Diamond Braces:

• Competitive salary bonus opportunities
• Full-Time Hours
• Health, Dental, and Vision insurance packages
• PTO
• 401(k) with company match
• Discounted orthodontic care for you and your family
• Ample growth & advancement opportunities
• Full-scale mentorship
• Covered CE courses
• Choice of convenient locations near your home

Essential Functions

• Deliver the ‘AAA Experience’ to all patients – communicating the Diamond Braces commitment to Affordable and Accessible care with Amazing service
• Drive personal and office performance by achieving goals as set by the company and practice management
• Answer phone calls and inquiries with excellence, utilizing verbal and written communication skills through various channels
• Manage appointments, ensuring full schedules are maintained to optimize patient flow
• Greet customers promptly and warmly, creating a comfortable environment that sets the tone for a positive experience
• Present patients with necessary information and documentation, showcasing your commitment to transparency and service
• Enter customer demographic information into the Patient Management Software following established protocols
• Import all corresponding information into Patient Management Software, ensuring accuracy and efficiency
• Follow established protocols for all procedures, ensuring consistency and quality of patient interactions and office operations
• Verify Insurance Eligibility, policy usage and limitations; Follow up with patients on benefits and insurance coverage as needed
• Assist in updating and maintaining customer dental records
• Follow-up and maintain contact with customers who are unscheduled for treatment to ensuring a healthy office schedule and fostering ongoing patient engagement
• Provide support to dentists and staff as needed
• Prevent the spread of infection and disease by maintaining a surgically clean work environment, contributing to the overall safety and well-being of patients and staff
• Embrace a flexible approach by handling miscellaneous job-related duties as assigned

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.