POSITION SUMMARY

The function of the Wellness Concierge is to be an integral part of building client relationships to ensure retention in the health and wellness arena. Responsible for coaching clients towards success by providing customized treatment programs and ensuring they are receiving optimal care.

ABOUT 10X HEALTH SYSTEM

We’re on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body and finding the missing raw materials that can help you perform more optimally. The 10X movement is about DOING, about being accountable. 10X Health is about BEING, and about optimal wellness, restoration, cellular repair, and regeneration. Together we'll swim upstream to discover the root cause of your symptoms and restore your passion, purpose, and physiology. We create someone who’s truly healthy and happy by giving you the missing resources you need to accomplish all of your goals!

OBJECTIVES

• Act as a liaison between patients and internal operations, sales, and marketing teams
• Assist with patient transition from sales cycle to retention cycle
• Meet or exceed retention metrics
• Establish, develop, and maintain positive business and patient relationships
• Strengthen patient relationships with regular communications via phone, text, email communications, and in-office visits
• Advise and counsel patients through their journey of product selection and plan administration
• Coordinate and facilitate client labs, physicals, and blood donations
• Delivering Medication Recommendations from the Medical Provider to the patient
• Send medication instructions (written/video) to clients and assist with re-ordering medications
• Create and send patient reminders, conduct follow-up calls, and maintain proactive engagement to support adherence and progress
• Prepare and submit lab requisitions accurately, ensuring the seamless flow of diagnostic information
• Build, maintain, and update full client book of business
• Utilize CRM and EMR as the central point of knowledge for our patient information
• Serves existing customers by optimizing current purchase plan by upselling products and services
• Ensure patients are satisfied and re-ordering medications on time

COMPETENCIES

• Knowledge of health care terminology
• Knowledge of EMR and CRM systems
• Adept at overcoming objections in relation to price, value, time…etc.
• Ability to relay instructions and pre-established guidelines to the patient to ensure successful adherence to a protocol
• Patient care experience required with prior Knowledge of peptides, hormones, wellness and/or nutrition protocols
• Possess knowledge of 10X Health Products, Pricing, and Services
• Ability to keep patients on a protocol

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Marketing, Sales, Business or related equivalent of experience preferred
• 2 years of patient care experience required with prior knowledge of peptides, hormones, and wellness protocols.
• Health, Nutrition, Fitness or Functional Wellness background required

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting at a desk and working on a computer
• Ability to interact with clients both virtually and in-person, in either a clinic or mobile setting
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@10xhealthsystem.com. Already a 10X Health System candidate? Please connect directly with your recruiter to discuss this opportunity.