Responsibilities will include:

• Working directly with the Website Team to execute assigned tasks as they relate to launching new DX1 websites live.
• Researching and documenting DNS and website domain information in preparation for go lives.
• Communication directly with customers via phone and email as needed or assigned to by leadership.
• Work within the DNS Hosting System to input and update records as needed. Attention to detail is a must.
• Setting up email accounts via Rackspace Distributor Account.
• Training dealers on how to set up and manage their own email accounts once the initial account is set up internally.
• Managing all domain name renewals, transfers, purchases, and expirations.
• Email support once live:
• Assisting with setting up email on desktop, tablets, mobile.
• Troubleshooting email issues/errors. Researching error codes and walking dealer through adjusting settings to resolve issues.
• DNS Support post live:
• Researching any disruptions of website service at a DNS level.
• Resolving any DNS record issues internally, or externally, that may be causing issue.

• Issue escalation to IT Department if issue is at a server level and not DNS related.

• DX1 Organization Creation - preparing accounts and setting up Office365 accounts in support of creating DX1 Dealerships for our website customers.

• Process website suspensions for non-paying customers.

• Any additional tasks or executable projects assigned by leadership.

Qualifications:

• Ability to handle multiple tasks and a high volume of projects in a fast-paced environment.
• Document, document, document. Documentation is key and 100% necessary to be successful within this position.
• Must be able to speak professionally both with internal teams and externally with customers.
• Ability to handle detailed work with strong attention to accuracy.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Must have research skills and the ability to troubleshoot problems effectively.
• Minimum 2 years Customer Service experience.
• Basic Networking experience a plus.
• Strong knowledge of domain name systems and internet configurations.

• General understanding of website structures and how DNS and Domains tie into that process is a plus.