Description

JOB TITLE: Pharmacy Manager

EMPLOYER: Twelfth One, LLC dba Aspen Infusion

DEPARTMENT: Pharmacy

REPORTS TO: Director of Pharmacy

SUMMARY: The Pharmacy Manager will oversee the management of assigned team members and pharmacy operations. The Pharmacy Manager will direct high-quality pharmacy services ensuring medication is dispensed correctly, and monitoring inventory levels in accordance with established policies, procedures, and laws regulating pharmacy practice.

DUTIES AND RESPONSIBILITIES:

• Assist DOP with assigned pharmacy and operations functions to ensure effective operations.
• Ensures that all pharmacy operations, practices, and procedures meet all licensing and standards requirements established by local, state, and federal agencies.
• Establish processes and goals for the assigned pharmacy personnel in conjunction with the DOP and monitor these goals on a consistent basis, reporting results to the DOP and President.
• Assist DOP in recruitment, hiring, and training of new Pharmacy staff members
• Supervise and hold accountable current staff to ensure they carry out the goals of the company.
• Assist DOP with maintaining schedules to ensure adequate staffing to meet the business needs. 
• Provides and/or oversees compounding, dispensing, and clinical monitoring services prescribed by physicians or other mid-level practitioners and authorized medical personnel in a safe and efficient manner.
• Conduct meetings with members of the pharmacy staff at regular intervals.
• Assist the DOP with annual performance evaluations of the pharmacy professionals.
• Establish annual performance goals and monitor progress toward these goals on a consistent basis.
• Represent the company in a professional and courteous manner in all interactions with patients.
• Assume PIC responsibilities in the absence of the DOP and as directed.
• Perform all pharmacist duties as needed.
• Assist in resolving patient concerns and complaints. 
• Assume on-call responsibilities as needed. 
• Report product incidents as required in accordance with company policy. 
• Participate in surveys conducted by authorized inspection agencies. 
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator. 
• Participate in company committees when requested. 
• Participate in in-service education programs provided by the company. 
• Pursue continuing education programs appropriate to job responsibilities and certification requirements. 
• Report any misconduct, suspicious, or unethical activities to the Compliance Officer.
• Perform other duties as assigned by supervisor.

MANAGER KEY RESPONSIBILITIES:

• Oversees assigned personnel, development, and implementation of procedures to:
• Manage pharmacy staff including hiring, training, leading, coaching, and evaluating
• Accountable for implementation and adherence to the Performance Improvement program and ensures that the pharmacy complies with accreditation standards.
• Limit risk management and safety exposure in the pharmacy.
• Ensures that all pharmacy operations, practices and procedures meet all licensing and standards requirements established by local, state and federal agencies.

Requirements

QUALIFICATIONS:

• Pharmacy Degree.
• Arizona Board of Pharmacy Licensure. 
• Minimum of 1 year supervisory experience.
• Minimum of 1 year of Hospital, Clinic, and Home Infusion Experience. 
• Organizational skills sufficient to maintain consistently accurate records. 
• Ability to evaluate options and to make efficient decisions. 
• Current knowledge of all applicable state and federal pharmacy laws, rules and regulations including USP 797. 
• Computer skills that include proficiency with spreadsheets

COMPETENCIES:

• Delegation -Delegates work assignments and matches responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability -Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People -Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates ’activities; Develops subordinates’ skills and encourages growth; Improves processes and services.
• Teamwork -Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, talk, and hear.
• Continually required to utilize hand and finger dexterity
• Occasionally work around fumes, airborne particles, or toxic chemicals 
• Occasional exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually moderate. 
• The employee must occasionally lift and /or move 30 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and the ability to adjust focus

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.